Laboratory Specialist

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Location : Melbourne, Australia

Position Summary

Responsible for providing technical and sales support on QuidelOrtho’s products (analyzers, software, reagents) within the primary territory as identified and communicated or list of named accounts in conformity with internal quality criteria and regulatory environment, in order to contribute to the consolidation and development of the installed base. Supports and backs up other territories as needed

Responsible for driving solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention and menu expansion of current customers, in synergy with the sales team and in accordance with the commercial policy.

Responsible for the sales support primarily of existing customers but also in support of the Account Manager and Key Account Teams to acquire new customers and grow the business.

Major Duties & Responsibilities

Establish QuidelOrtho as a brand which works with customers to create and enhance value

Working with key non medico stakeholders as singe point contact for new projects to help them establish new hospitals, laboratories and improve efficiency In the various departments of the hospitals

Identify educational partners and consultancies, IT solutions which could help QuidelOrtho foray into the unchartered segments

Preparation of Installations including site inspection, reagent, and consumable orders and completion and submission of required documentation

Perform calibrations, system configuration, and assist with validation/ Correlation according to SOP requirements

Deliver Trainings to ensure Customer operate instruments correctly and efficiently

Provide on site support to customers in the effective establishment of routine operations

Support and Manage third party relationships during installations

5S implementation

Market Development & Portfolio Management:
Execute market development initiatives to drive growth platforms

Facilitate Training on New Products

Execute KOL engagement initiatives

Execute product portfolio strategy and work with stakeholders to achieve sustainable and profitable growth mix

Product Launches:
Execute Marketing Planning & new product launch process which will incorporate regulatory, reimbursement, clinical, marketing & pricing strategy.

Plan and execute required product training for the team

Coordinate with Sales and Service team for customer workshops

Business Development:
Plan and facilitate market research to gain insights to market opportunities & needs, particularly segmented needs in current business

Partner with Commercial teams to understand Customer needs and insights

Work closely with Regional marketing team

Co-ordinate inputs into Regional pipeline/portfolio/marketing planning

Is the voice of the ANZ team for the CL & TM portfolio

Minimum Education or Equivalent Experience Required/Preferred
- Graduate/ Post Graduate of Science
- 5-10 years of experience in healthcare/diagnostics/hospitals

Minimum Years of Related Knowledge, Skills and Abilities Required/Preferred
- The role requires to have an aptitude to work with C Suites of the healthcare industry and also with the bench staff
- Should be able to work in a matrix organization
- Should have good influencing and inter personal skills with effective communication
- The role requires frequent travel within the region
- Ability to collaborate with the Sales, Marketing, and cross functional teams
- Results and performance driven
- Ability to learn quickly and work with a sense of urgency
- Ability to work in a fast changing environment with a high tolerance to ambiguity
- Results and performance driven

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