Central Operations Specialist

6 days ago


Brisbane, Australia Velocity Vehicle Group Full time

Work from home plus great employee benefits
- Opportunities to grow and develop your career
- Join Velocity Truck Centres - growing and values based organisation

**Key responsibilities include**:

- Completing safety reporting, training support and maintaining records
- Completing vendor payments
- Reviewing accounting schedules to provide training and quality assurance within service accounting processes
- Reconciliation of payments daily for service department
- Completing the service staff payroll timesheet along with incentives and bonuses
- Providing KPI reporting to management team
- Assisting with resolving customer disputes
- Assist the service training department in technician and staff development through reporting, tracking and project support
- Promoting a successful customer experience by supporting both internal and external communications
- Developing process and policies to continuously improve the service department operations

**Required skills and abilities**:

- Prior administration/coordination experience
- Strong analytical skills and advanced Excel skills, including the ability to complete V LOOKUPS, index match, pivot tables, marcos and advanced conditional formatting
- Ability to resolve problems, provide quality assurance, ongoing training, cross-training/job rotation and mentoring
- Ability to complete data simulations to assist with providing accurate insights to the business



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