Claims Performance Optimisation Specialist

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?

The role of Claims Performance Optimisation Specialist (CPOS) exists to enable the delivery of Life claims excellence through provision of insights and solution recommendations which ensure the Claims team can achieve current scorecard objectives, while meeting or exceeding the needs of our customers.

The role supports the Claims Performance Optimisation Manager in the development of claims specific data driven insights via analysis of all key drivers from an operational, technical and quality perspective. The role will liaise and work collaboratively with other functional areas internally such as the D&A team, Finance, Actuarial and the wider TAL teams to ensure continuous improvement and consistency is developed and maintained within the wider TAL Group.

For the CPOS to succeed, they must work with the full range of stakeholders within the Claims Business and other internal TAL stakeholders to continually improve Claim outcomes for our customers and partners. They must support Claim Operations with experience insights and trends along with deep dive data, review and provide advice utilising data and business knowledge to generate actionable insights. They are expected to regularly communicate with, and influence, stakeholders at the Manager and Head Of level within Claims in order to drive outcomes within the Claims Business.

A key function of the role will be to embed change within the Business, as new reports and tools are rolled out. The CPOS must be able to effectively manage these change activities, including engaging all stakeholder groups, preparing and presenting training content, and influencing and reporting on take up and effectiveness of the new tools.
**Qualifications**
- At least 5 years commercial experience in Insurance or Financial Services - mandatory.
- At least 3 years analysis and insights experience, with strong stakeholder engagement and influence - mandatory.
- 10+ years in Financial Services background
- Life insurance and/or Investment/Superannuation Platforms experience preferred
- Change management experience or relevant qualification  Life insurance Claims experience highly desirable
- Relevant tertiary qualification (e.g. Business, Finance, Commerce, Law) - desired

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.