Operations Coordinator

2 weeks ago


Turrella, Australia Brighton Coach Pty Ltd Full time

**Job Title**: Operations Coordinator - Inbound Day Tours (English & Japanese Speaking)

**Company**: Brighton Coach Pty Ltd
**Location**: Sydney, Australia
**Employment Type**: Full-time

**About Us**

Brighton Coach Pty Ltd is a leading charter & tour service provider in Sydney, delivering high-quality transport solutions for inbound and domestic tours. We pride ourselves on exceptional service, efficiency, and customer satisfaction. As we continue to grow, we are seeking a skilled and bilingual **Operations Coordinator** to oversee and manage our inbound day tours.

**Job Summary**

**Key Responsibilities**
- Plan, coordinate, and oversee the daily operations of inbound day tours.
- Communicate effectively with clients, travel agents, and internal teams to ensure seamless tour execution.
- Act as the primary point of contact for Japanese-speaking clients and tour groups.
- Allocate coaches and drivers based on tour schedules and customer requirements.
- Ensure all compliance and safety regulations are met in accordance with company policies.
- Address and resolve any operational issues promptly to maintain high service standards.
- Monitor tour performance and provide feedback for continuous improvement.
- Maintain accurate records of bookings, schedules, and operational reports.
- Assist with administrative tasks related to inbound tours and client management.

**Requirements & Qualifications**
- Fluent in **English and Japanese** (written and spoken).
- Experience in **tourism, transport, or operations coordination** is preferred.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and manage multiple tasks efficiently.
- Proficiency in Microsoft Office and booking software.
- A proactive and customer-focused approach.
- Availability to work flexible hours, including occasional weekends or holidays.

**What We Offer**
- Competitive salary based on experience.
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- The chance to be part of a growing and reputable transport company.

If you are a motivated professional with a passion for tourism and excellent bilingual communication skills, we would love to hear from you

**How to Apply**

**Job Types**: Full-time, Permanent

Pay: $65,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person



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