Fraud Investigation Officer

4 days ago

Sydney, Australia HSBC Full time

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

In your role as Fraud Investigations Officer you will be responsible for all types of Fraud investigations within Wealth and Personal Banking (WPB) Fraud Investigation Management team, including but not limited to Mule / Passthrough account typology.

In this role you will be required to access and understand HSBC retail banking systems, take action on fraud cases in a timely manner, engage with all necessary stakeholders within and outside of HSBC, contact internal staff and customer directly if needed, conduct competent investigations into all types of fraud cases, work independently and as part of a team, share knowledge and experience as appropriate.

Your main responsibilities will include:

- Conduct investigation on Mule / Passthrough account (additional typologies and more complex investigations may follow)
- Assist in identifying best practices and procedures to test the designed Target Operation Model
- Strengthen control logs, strategies and the certification of operational loss process
- Maximise loss recovery and minimise risk exposure by taking prompt action where required

Requirements

To be successful in this role, you will need:

- Excellent verbal and written communication skills
- Excellent organisational skills
- Ability to work to tight deadlines & prioritise workload
- Creativity and willingness to take the initiative.
- Good analytical skills.
- An enquiring mind with a good eye for detail.
- Existing Financial Crime experience (strongly preferred)
- Proficiency in a second language is an advantage

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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