Learning & Capability Trainer, Distribution

**Learning & Capability Trainer, Distribution**:
In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.

At Lendi Group, we use market-leading technology to drive better customer outcomes and experiences. We’re passionate about what we do and like to do things differently. Despite the challenges and change in recent times, we’ve enjoyed record growth while adapting to the changing world around us. We’ve fully embraced flexible working from home: we call it ‘flex first,’ and it's now a core part of our DNA.

**Team Summary & Purpose**

At Lendi Group, we’re building a scalable Experience and Culture function and our team Vision is to create a world-class place to work. We are a community of diverse thinkers, from a variety of backgrounds and together, we are passionate about our mission to build a people-first culture that empowers and enables our people to do the best work of their careers. Our everyday purpose is to execute world-class, seamless people experiences through powerful strategic partnerships across Lendi Group.

The Learning and Capability team forms an integral part of Experience & Culture at Lendi Group. We believe that by driving a learning culture of continuous curiosity, our people will be engaged, motivated and driven to succeed. A culture of curiosity will enable you to do the best work of your career.

Our L&C philosophy, at Lendi Group, is that our people are our lifeblood, and we would not be the business we are today without them. We believe people who are continually open to growing and developing themselves engage in learning, are motivated and are driven to succeed. We are committed to growing and developing a learning culture that provides the time, tools, and resources to ensure that our people are continually developing, professionally and personally. Our learning philosophy is built upon the foundations of psychological safety, whereby people can speak up with questions, concerns and ideas, whilst stepping out of their comfort zone and into the zone of innovation.

Together, we will ensure our people flourish within a supportive learning culture, where to fail forward is encouraged and success is recognised.

**Position Summary & Purpose**

The purpose of this role is to facilitate L&C training and initiatives for Aussie Brokers as they enter into an exciting phase of growth and transformation.

Working collaboratively with key stakeholders in the Distribution division, our core sales organisation, you will deliver pre-developed training plans and programs to support the Aussi e Broker network scale onto new support models, processes and systems - ensuring that Brokers have the tools, skills, and knowledge they need to be successful. You will be assisting Aussie brokers to transition onto the new platform. You will be coaching on how to best use the platform to consistently achieve outstanding customer engagement and outcomes. This will include how to work with Client Solutions and Associates, both pre platform and when transitioning onto the platform and beyond. This will be focused on both brokers and sales leaders.

Reporting to and being supported by the Senior Learning and Capability Manager, Distribution, you will support the training embedment process for Aussie Brokers, undertaking observations, one-to-one, and group coaching sessions.

**What you'll be part of**
- Support the design of content and facilitate frequent virtual training and feedback sessions
- Conduct observational coaching of Aussie Brokers to collect feedback and insights. Working closely with key stakeholders, utilise insights to optimise/ iterate training
- Coordinate and collaborate with sales trainers and sales managers
- Deliver training in alignment to training plans so as to meet divisional objectives
- Experience working within the sales / distribution division of Lendi Group
- Proven experience in coaching or mentoring for a desired outcome or success measurement
- Proven experience in facilitating multi-medium training sessions
- Ability to use Microsoft Teams or Google as a collaboration tool for engaging virtual training programs and initiatives
- A passionate, driven individual who has the ability to think outside the box, self manage, and prioritise their time
- An individual who has proven experience working in an agile and tech focus organisation

**Some of our perks & benefits**

Lendi Group teams exist across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. We support our people in a variety of ways, but a few of the benefits that that out people rave about include:

- We’re Flex First - we’ve fully embraced flexible working from home and metropolitan ci