Patient Services Assistant

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Facilities Management, Health and Allied Health

Reference: 59780

**Patient Services Assistant (Night Shift - Floater)**

**Monash Medical Centre - Clayton**

**Tuesday to Saturday 21:00 to 05:30**
- (76 hours per fortnight)_

**Working in Healthcare has never been more important or meaningful**

**Our Journey**:
Support Services is responsible for the provision of non-clinical services that includes food services, patient support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.

The General Services team at Monash Medical Centre, is seeking a qualified Patient Services Assistant who strives consistently to deliver high quality and efficient cleaning services.

**Shifts available**

Tuesday to Saturday 21:00 to 05:30
- (76 hours per fortnight)_

**A Day in the Life**:
Based at Clayton working as a Floater in the night shift role, you will be required to respond to service requests from wards within Monash Health Medical centre this will include JMPH & MCH. The Patient Services Assistant role incorporates cleaning of patient and ward areas and patient transfers between wards and other clinical areas and other patient related tasks.

Responsibilities will include but not limited to:

- Patient discharge assistance
- Discharge cleaning of patient rooms/cubicles
- Use of lifting machines and slings and at times assisting with Bariatric patients
- Assisting nursing staff as requested
- Transfer & cleaning of ward equipment
- Patient transfers with use of equipment; bed movers and wheelchairs.
- Dropping off and collection patient related items to various services with the hospital such as pathology, blood bank etc.
- Responding to the ward requests for patient services related tasks

**On a personal level**:

- Excellent verbal & written communication skills
- A commitment to delivering excellent customer service
- Holds a strong commitment to working effectively as part of a team
- Takes pride in your work with great attention to detail
- Has great time management skills and ability to prioritise tasks

**What you need**:

- Certificate III Health Services Assistant (Essential)
- Food Handlers Certificate - Level 1
- Ability to work with a cohesive team or individually to complete daily tasks
- Excellent understanding of patient identification procedures.
- Ability to undertake physical work including lifting, carrying and manual handling
- Excellent understanding of cleaning methodologies and infection control procedures
- A high standard of demonstrated experience in customer service from a health care or hospitality environment (desirable)
- Basic to intermediate computer skills

**In Return**
- A supportive environment
- A great service to the patients in our care

For a confidential discussion and to explore the opportunity further, please call Suzanne Vanderputt on 0438 512 516

**Monash Health is a great place to work**

Our employees enjoy a range of benefits including:

- salary packaging options that increase your take-home pay
- a comprehensive Health and Wellbeing program
- free flu vaccinations
- private health insurance at discounted rates
- health imaging services

Monash Health is the largest public health service in Victoria, employing more than 20,000 people who work across 40 locations delivering healthcare services through our five hospitals and our extensive network of rehabilitation, aged care, community health and mental health facilities

We recognise the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

**How to apply**

Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).
- Cover letter - Telling us what days of the week and shifts you can work
- Current CV - Outlining current work experience
- Qualification - Certificate III in Health Services Assistance
- Covid19 vaccination certificate - Showing evidence of 3 doses