Dispute Resolution Specialist

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Dispute Resolution Specialist, Personal Injury | Melbourne, VIC**

**You'll be responsible for**:

- To conduct the review of disputes to ensure the decision is technically sound.
- Effectively provide a strategy on how to best progress the dispute.
- Proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes.
- Formally represent Allianz at conciliation conferences in accordance with WorkSafe and AAL policies and procedures.
- Ensure dispute resolution practices are in accordance with the requirements of Allianz/WorkSafe licence agreement.
- Ensure systems are updated with initial reviews, pre-conciliation reviews and outcomes within set timeframes.
- Provide superior customer service to all parties.
- Identify skill gaps in technical and legal matters and provide input on training needs in conjunction with the team manager so learnings can be shared with claim teams. Attend the monthly Technical & Legal Management Meeting to ensure appropriate feedback is provided to improve capability and the sustainability of notices.

**Important to your success**:

- Minimum of 2 years’ experience as a Technical Manager, Eligibility Officer or Senior Case Manager
- Experience in the workers compensation scheme, in particular Case Management, Eligibility and/or Technical Management
- A Tertiary qualification in Law (desirable but not essential)
- Strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and the WorkCover scheme
- Strong organisational, stakeholder management, interpersonal and communication skills
- Excellent attention to detail and time management skills

**What's on offer?**
- Learning is not left to chance - you'll be exposed to a structured learning and induction program, ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning, plus we are making huge investment into external study and training
- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
- Be excited to be part of a company that is making a positive impact at scale

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".
- Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role._

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 55