Home Loan Support Specialist

2 weeks ago

Melbourne, Australia Up Full time

**About Ferocia**:
Ferocia is a technology company that is proudly part of the Bendigo and Adelaide Bank Group (acquired in 2021). We hit that sweet spot of having a small company rhythm, with a large company reach and resources. We are proud that the Bendigo and Adelaide Bank Group is carbon neutral, community minded, and committed to high standards of corporate governance. Operating under that umbrella allows Ferocia to better pursue its mission: financial empowerment through technology.

Banking is an essential service, for the advantaged, disadvantaged, and everyone in between. We believe that through innovation and empathy, we can help the people who most need it have a better relationship with their money.

We have a generous parental leave policy and are extremely friendly to flexible working arrangements. All Ferocians must be vaccinated against COVID-19. We are currently only hiring in Melbourne or adjacent areas as we still value physically getting together.

We take diversity and inclusivity seriously, so no matter who you are, who you love, or what you stand for, we just need you to be yourself.

**About Up**:
We launched Up in 2018 and it has gone from strength to strength ever since. We now have more than half a million Upsiders who trust us to help them build a better relationship with their money.

**The Gig**:
We’re looking for an experienced home loan specialist to play a crucial role in providing Upsiders with exceptional support experiences for one of our most exciting features: Up Home. You’ll leverage your expertise in banking and lending to guide Upsiders as they achieve their dream of owning a home through our super powered ‘Talk to Us’ in-app chat.

**Your day-to-day**:

- Your day-to-day will primarily involve being the magic behind the Talk To Us feature in the Up app for all things Up Home. You’ll chat with Upsiders enquiring about home loans, and supporting existing Up Home customers with their ‘living queries’.
- Collaborate with cross-functional teams including Customer Experience, Engineering and project leads.
- Point of contact between customers with complex home loan requests and the co-ordination of information with the broader Up Home team.
- Identification of process developments and improvements.

**About you**:

- Minimum of 2 years experience in lending-related roles or similar.
- A fundamental understanding of home loan processes, policies and regulations
- Excellent written and verbal communication skills, with the ability to build rapport and trust with customers.
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Ability to work independently and collaboratively in a team environment

**How to apply**:
Does this sort of thing sound exciting to you? To kick start the process, we are keen on your words

In 500 words or less, please share with us (from an outsider's perspective) what the four Up Support values mean to you.
- Be Quick
- Be a Mate
- Be an Expert
- Be Up

What are your initial impressions of these values and how would you represent these values working for Up Support?

  • Digital Home Loan Specialist

    1 week ago

    Melbourne, Australia Great Southern Bank Full time

    Looking for an exciting opportunity in the world of digital lending? Great Southern Bank is looking for a Digital Home Loan Specialist to join our high-performing team in Brisbane or Melbourne. **The role** At Great Southern Bank, we put our customers at the heart of everything we do. As a Digital Home Loan Specialist, you will be excited to use our suite...

  • Home Loan Specialist

    9 hours ago

    Melbourne, Australia BankVic Full time

    **26th November, 2024**: **About BankVic**: We are the small bank of big opportunity. We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge...

  • Home Loan Specialist

    1 week ago

    Melbourne, Australia Great Southern Bank Full time

    **About the role** At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support We are seeking a highly motivated Home Loan Specialist to join our team in...

  • Home Loan Specialist

    3 days ago

    Melbourne, Australia BankVic Full time

    **02nd September, 2024**: **About BankVic**: We are the small bank of big opportunity. We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge...

  • Expert Home Loan Advisor

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerCentric Full time

    Home Lending SpecialistWe are seeking a skilled Home Lending Specialist to join our team. In this role, you will be responsible for partnering with customers to provide expert advice and guidance on home loan possibilities.The ideal candidate will have proven experience in home lending, strong knowledge of lending products and the mortgage industry,...

  • Senior Loan Writer

    3 days ago

    Melbourne, Victoria, Australia Aussie Expat Home Loans Full time

    Senior Loan Writer / Mortgage Broker (Expat focussed)Senior Loan Writer / Mortgage Broker (Expat focussed)1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Do you thrive in a fast-paced environment and have a passion for accuracy and great client outcomes?Are you an experienced mortgage professional with...

  • Home Loan Specialist

    59 minutes ago

    Melbourne, Victoria, Australia beBeeMortgage Full time $80,000 - $120,000

    Job Role:">As a Retail Mortgage Broker, you will manage customer interactions and provide expert lending advice to support customers through the entire loan process. You will leverage technology to connect customers with key products and services throughout the property purchasing journey.Key Responsibilities:Manage customer enquiries and provide expert...

  • Strategy Manager, Home Loans

    2 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 94073 **Department**: AR Home Loans Executive Office **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Strategy Manager, you will assist...

  • Loan Acceptance Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeLending Full time $65,443 - $104,270

    Loan Acceptance SpecialistThis role requires a professional with the ability to process, assess and decide loan applications efficiently. The ideal candidate will possess strong analytical skills, conflict resolution abilities and attention to detail.The specialist will work closely with internal and external stakeholders to ensure compliance with regulatory...

  • Expert Home Loan Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $125,000

    Home Lending ExecutiveWe are seeking a highly skilled and customer-focused professional to drive our home lending operations. As a key member of our team, you will be responsible for delivering expert advice and guidance to customers on their home loan options.Key Responsibilities:Partner with customers to understand their financial goals and provide...