Dispute Resolution Officer

7 days ago

Melbourne City Centre, Australia HAYS Full time

ASAP Start | 12 month temp contract | CBD location | Complaints Experience Highly Regarded

Your new company
This client is an independent statutory body that are seeking APS4 Complaints Officers to join their team. Focused on supporting Australians with Vet Fee Help student loans. They aim to resolve complaints impartially, informally and quickly, providing excellent customer service and investigate the complaint further if required.

Your new role
You will be first point of contact for any complaints that come through to the organisation. You will follow all principals, polices and procedures when managing these complaints and ensure your callers are provided correct advise and care throughout the call. You will liaise with relevant stakeholders to further investigate the complaint and that you are resolving accordingly to all of the evidence provided. Having high attention to detail is crucial in this role, ensuring all records and note taking is accurate as well as ensuring you have high data integrity with all personal information recorded. You will resolve moderately complex enquiries but will be able to escalate the calls to the relevant team if required.

What you'll need to succeed
You will have been exposed to CRM’s in a contact centre environment, otherwise complaint handling in hospitality or retail is highly regarded too. We are seeking motivated professionals who have excellent time management skills and a positive work ethic. You will have excellent communication skills both written and verbal. Resilience and empathy will assist you in this role.

What you'll get in return
Work for a Federal Government organisation
Monday to Friday role
Located in Melbourne CBD
Temporary 12 month role with high chance to be extended

What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2678395

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