Automotive Parts Interpreter Call Center

2 weeks ago

Sunnybank Hills, Australia AUTO PARTS AUSTRALIA PTY LTD Full time

**PARTS INTERPRETER CALL CENTRE**

HPPLunds is a leading national wholesale supplier of automotive aftermarket parts and accessories to both 4WD and 2WD passenger and commercial spare parts markets.

With a national sales force and national distribution centre in Brisbane, we distribute several product brands throughout Australia.

The Lunds brand is one of the most complete aftermarket ranges of parts for Toyota 4WD. The brand is well respected in the 4 wheel drive parts and accessory market throughout the country. With over 4,500 parts stocked, Lunds 4WD is a serious player in Four Wheel Drive non-genuine parts market.

We have a permanent position available for a parts interpreter based in our national call centre in Sunnybank Hills, Brisbane.

**What you'll be doing**
- Providing exceptional customer service to customer over the phone
- Accurately interpreting and responding to customer enquiries about vehicle parts and accessories
- Promptly and efficiently processing customer/supplier orders and liaising with external suppliers
- Receipting Goods Inwards & accurately processing back orders
- Providing ongoing support & feedback to the product management team
- Offering support to the National Sales force
- Performing general administrative duties as required by the Operations Manager

**What we're looking for**
- Experience in a similar customer service or parts interpretation role within the automotive industry preferred; however the role may also be ideal for a Mechanic apprentice looking to step into parts interpretation
- Strong interpersonal and communication skills with the ability to liaise effectively with customers, suppliers, and internal teams
- Excellent attention to detail and the ability to work accurately under pressure
- Sound knowledge of automotive parts and components, including part numbers and cross-referencing
- Proficient in using inventory management and ordering systems such as Peach ERP
- A positive, friendly, and enthusiastic attitude

For the right applicant this position offers an excellent career platform as the growth of the HPPLunds business will also offer career advancement opportunities. We have a culture of promoting from within and have a long legacy of employees continuing to work with the company for 15+ years. We Train, We Nurture, We Promote

**Job Types**: Full-time, Casual

Pay: $26.00 - $32.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplementary Pay:

- Commission

Ability to commute/relocate:

- Sunnybank Hills, QLD 4109: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Parts Interpretor: 1 year (preferred)
- Mechanic: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 10/02/2025

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