Product Manager

**ABOUT US**

**ABOUT THE ROLE**

As our product manager reporting to the Product Team leader, you will be responsible for partnering with our Head of product strategy and the Head of development to support product roadmap items and see them through to delivery. Working alongside a UX product designer, you will work as the bridge between the customer and internal teams. You will assist the ongoing progression of the product on the basis of continuing to add value to our clients and clients to be.

You will work collaboratively with all team members to guide projects from the strategic user experience design through to development and post-launch direction of ongoing customer growth.

**In the role the appointed person will be expected to**:

- Partner with our Head of Product and the Head of development team to explore and refine product roadmap items to see them through to delivery
- Support the product direction and strategy via detailed requirements and prototypes
- Plan & facilitate customer research (via interviews & surveys), and utilise these insights to drive customer-centric product development
- Balance time between work in progress and upcoming requirements to support and facilitate the development team
- Work closely with internal teams to understand customer sentiment, needs, wants & frustrations, as well as tempering this perspective with your own data (qualitative & quantitative)
- Work on new Greenfield products with the direction of the Team lead, to enhance the way our customers use Synergy
- Provide a smooth delivery of product in partnership with the teams
- Work closely with development and design to groom backlogs and line up sprints
- Support and communicate release goals to support the product vision
- Communicate delivery progress and release milestones
- Conduct analysis of systems and processes impacted by product initiatives
- Monitor key product metrics, and utilise data observations in product decision making

**ABOUT YOU**
- 5+ years experience working as a Product Manager responsible for a team in a SaaS organisation
- Ability to prioritise opportunities by weighing business and customer needs in decision making
- Proven track record for driving positive customer solutions through deep advocacy and clever problem solving
- A practical understanding of Agile development and product delivery lifecycle
- This role requires an understanding of accounting practice and project financials
- Experience or a background in accounting is a bonus but not required for the role
- Experience with accounting systems such as MYOB or Xero
- Customer focused - you focus over the details of our customer experience, and think outside the box to anticipate the needs of users
- You love breaking down complex problems into their simplest form to achieve elegant solutions
- You're a self-starter who can identify improvement opportunities within the team and see things through to delivery in partnership with them
- Deeply analytical, you’re inquisitive and question potential conclusions and assumptions to form well rounded team solutions

**WHY YOU SHOULD APPLY**

Total Synergy is a group of people-centred by a great culture. We have meaningful values, a hardworking and supportive team, and a vision that is focused on growing our community of users around the world.

We are a jeans and t-shirt company, family-friendly, transparent and open, generally quite nerdy, and supportive of each other. We’re based in a very cool, custom-designed office in central North Sydney for those based there — close to transport and services, surrounded by lots of eateries, cafes, drinking holes for those that like this, and shops — and we’ve earned a few perks along the way, like barista coffee, a well-stocked drinks fridge, cool tees + hoodies, professional development resources, a coaching culture, are supportive of either working from home or in office, and we continue to review and add to these as we go. We value diversity of perspective and seek to build an inclusive workplace that welcomes people from any and all backgrounds.

If you require any specific support during the hiring process, please advise us and we will be happy to adapt according to your needs.

You will get feedback if you are not progressing but if you are, this is the process to expect:
‍In the first instance you will speak to our People and Culture team virtually using teams.

Meet with Danny Beaton our Product Team Lead who this role reports into

Complete a Pshycometric Assessment that will feed into your development plan

Team - meet and greet

Chat with the CCO Daniel Cran and the product and dev LT team while we finalise the agreement

**FINAL OFFICIAL BITS**
- Some key word tips to make sure your experience aligns: SaaS, Leader, Software, Product Management, Project Management_