Client Success Executive

1 week ago

Sydney, Australia Mintel Full time

(Sydney-based, or able to travel to Sydney frequently)_
- _Suitable for recent university/TAFE graduates, or school-leavers with experience of business internships etc._

Are you passionate about data, consumer trends and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team and support a prestigious portfolio of global brands and companies across the ANZ and Asia Pacific region? If yes, this could be the right job for you.

You will be working with some of the world's leading FMCG brands to ensure Mintel's market leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class levels of service through the whole client lifecycle of onboarding, training, and product engagement.

You could be guiding some of the world's most recognisable brands to uncover the trends behind zero-waste launches, emerging flavours, marketing to Generation Z, and much more

Meet the Mintel Client Success team on YouTube

**Key Responsibilities**:
No two days are the same in this role and the variety will give you exposure to a range of activities that achieve our goal of retaining our clients. On any given day you will be:

- Doing one-to-one webex training sessions with our clients to give quick introductions to their Mintel subscription and data available.
- Providing support for clients on a range of issues from requests for market research advice/datapulls to help navigating and using their subscription access.
- Working with our clients to strengthen retention rates and pass along leads to subscription sales, inside sales and consulting where applicable.
- Assisting our sales representatives with finding insights and support for our clients using our CRM, Portal and Usage systems.
- Highly developed analytical skills, able to interpret and explain information from Mintel's suite of products to direct our clients to the best content to suit their queries (training will be provided on all Mintel systems).
- Absolute fluency in written and spoken English with first-class communication skills. This includes being totally at ease on the telephone or webex with customers at a variety of levels.
- Strong knowledge of computer systems and MS Office products, in particular Excel
- Ability to work as an effective team member with mínimal supervision and manage multiple tasks and projects.
- A process-driven and results-focused attitude. Having the right attitude based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
- Ideally some experience gained in a client service environment, coupled with a passion for market research and analysis (eg Internships/summer jobs).

**#LI-FT**:

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