Technical Knowledge Specialist

7 days ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 93825
**Department**: AR Customer Resolution Complaints Resolution
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Technical Knolwedge Specialist plays a vital role in fostering employee growth and development. The focus of the role is the creation, implementation, and roll out of training programs including both complaints specific and generic training.
**Role Location**: Melbourne
**Role Type**: Permanent, Full time
What will your day look like?
**This role is accountable for**:
**Strategic thinking**: Proactively understanding and identifying the business’s strategic learning requirements and critical capabilities, distilling supportive delivery plans to meet the objectives
**Identify Training Needs**: Collaborating with Team Managers,SMEs and Senior Managers to assess staff skills, gaps, and learning requirements.
**Design Training Programs**: Creating programs tailored to team needs addressing skill gaps and promoting learning uplift and enrichment.
**Content Creation**: Developing learning materials including presentations, eLearning modules, and written guides to meet identified needs.
**Curriculum Development**: Structuring comprehensive, progressive, and engaging learning paths that cover relevant topics and skills.
**Facilitation**: Leading or coordinating in-person or virtual training sessions, workshops, and webinars.
**Blended Learning**: Implementing a mix of on-demand, instructor-led, and peer-learning formats to cater to different learning styles.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Experience or understanding of learning need analysis, human centre design, developing and embedding learning and engagement initiatives
Guidance - providing advice, recommendations and thought leadership, based on expertise and experience to address learning and training needs.
Relationship Management - building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
**Communication Skills**: Effective in delivering content and facilitating discussions.
**Project Management**: Ability to manage multiple learning projects simultaneously.
Understanding of dispute resolution and regulatory and risk environment relating to complaint management in banking, including familiarity with relevant regulations, industry standards, and best practices for complaint management.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
23/05/2025, 11.59pm, (Melbourne Australia)

  • Business Development Specialist

    1 week ago

    Melbourne, Victoria, Australia NEXTGEN Knowledge Full time

    Company DescriptionAt NextGen Knowledge, we are committed to empowering individuals and organisations with state-of-the-art training programs in Artificial Intelligence, Robotics, Digital Transformation, Cloud Computing, and Information & Cybersecurity. Our mission is to close the skills gap in today's fast-paced technological world by delivering tailored...

  • Knowledge Management Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time $75,000 - $85,000 per year

    Knowledge Management SpecialistAbout The RoleWe are looking for a Knowledge Management Specialist with a strong background in contact center operations to join our team. In this 12-month fixed-term contract, you'll be the champion of an internal knowledge base, ensuring the customer-facing teams have instant access to accurate and up-to-date information....

  • Technical Support Specialist

    3 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne permanent negotiableOur client is a global mobile, IoT leading company that provides device management solutions. They are looking for an experienced level 2 Technical specialist on a full time basis. **Responsibilities**: - Investigate issues reported by customers and communicate with internal product development teams to resolve...

  • Technical and Compliance Specialist

    2 weeks ago

    Melbourne, Australia nbn™ Full time

    Job Expectations 232439 Technical Compliance Specialist Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic...

  • IT Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia First Super Full time $60,000 - $90,000 per year

    IT Technical Support SpecialistSuperannuation AdministratorCarlton, Melbourne CBD fringeAbout UsThe Administrator that plays a critical role in providing further management services to Industry Super Fund.The roleThe IT Technical Support Specialist is responsible for providing technical assistance and support to end-users as well as supporting the efficient...

  • Technical Specialist

    1 day ago

    Melbourne, Victoria, Australia HCLTech Full time $120,000 - $140,000 per year

    MelbourneAustraliaJob FamilyDevelopmentNo. of Positions1Job Description (Posting).About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...

  • Knowledge & Communications Specialist

    3 days ago

    Melbourne, Australia Swinburne University of Technology Full time

    We have an exciting role for an experienced Knowledge and Communications Specialist. The Knowledge and Communications Specialist plays an essential role reporting to the Associate Director of Digital Workplace Operations (DWX) at Swinburne IT. Tasked with managing and maintaining the knowledge ecosystem using Knowledge Centred Service (KCS). This role...

  • Vmware Technical Specialist

    3 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102762_1686635631 **Contact** Melissa Haddad **Posted** about 1 hour ago Our client is an iconic Australian organisation currently seeking a VMware Technical Specialist to join on on a 3 month contract to support the organisations BAU activities. As...

  • Technical Specialist

    3 days ago

    Melbourne, Australia Mercedes-Benz AustraliaPacific Pty Ltd Full time

    **Aufgaben**: - The Role - Love problem solving? Are you ready to take your career to the next level? We are looking for our next superstar Mercedes-Benz Technical Specialist to join our dynamic Technical Assistance Centre team. This is the perfect opportunity to be a part of an organisation at the forefront of innovation within the luxury car market. -...

  • Capability and Technical Specialist

    7 days ago

    Melbourne, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...