Ground Operations Duty Manager

Challenge yourself in this dynamic and stakeholder heavy role- Together we’ll achieve objectives and goals that meet the needs of our people and customers- 7 Day Rotating Roster- 10 Month (Full-Time) Fixed Term Contract - based at Melbourne Airport

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land. Our experience sets us apart. Our team is made up of people who understand our business inside and out, fresh faces with brand new perspectives, and experts from different fields who challenge us to do things differently.

As the Ground Operations Duty Manager, you will be responsible for the day of operation for Melbourne Airport performance for, managing activity to standards, driving the implementation of key strategic change initiatives with internal stakeholders/external suppliers. This role will require a high level of stakeholder management to support day-to-day operations.

You’ll have
- Ability and willingness to work a 7-day rotating shift roster- Strong stakeholder management and interpersonal skillset. Experience in communicating and influencing with stakeholders of all levels- Experience managing and numerous internal and external stakeholders- Strong analytical and problem-solving skills with the ability to work both independently and collaboratively- The ability to work under pressure to meet business demands, whilst multitasking everchanging needs- Excellent written and verbal communication skills- Broad knowledge across airport operations, particularly across Ramp, Freight and/or Operational- Supervisor experience in an operational environment (desirable but not essential)

You Will
- Be responsible for implementing the operational strategies in conjunction with the Ground Operations Manager- Deliver effective operations through the optimisation of safety, on-time performance, compliance, customer and regulatory requirements- Achieve OHS, People, operational, financial and customer performance targets- Develop and maintain effective products, procedures and systems that ensure delivery of service standards.- Lead and coach teams and external providers. Providing regular and ad hoc feedback both confirming and corrective via performance reviews and development discussions- Act as first point of contact for all incident occurrences and other matters relating to operational disruption.- Facilitate effective communication via a variety of methods; e.g. daily Toolbox talks, weekly team meetings monthly feedback forums- Lead the project management of significant product and service implementations where appropriate.

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

We firmly believe that the sky is the limit. It’s not uncommon to hear stories from our people who have achieved great things and gone on to experience roles across many different parts of our business. Demonstrate the right skill and attitude and we’ll place an incredible amount of trust in you to move on to bigger and better things.

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications Close: