Customer Experience Team Manager

4 days ago

Melbourne, Australia ABN Group Full time

494491
- Melbourne
- Customer Service
- Management
- Full-time (Permanent)

**Who Are We?**

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, and Resolve Finance.

**We Will Provide**:
We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth.

Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

**What’s On Offer**

As a Customer Experience Team Manager - Greenfields, you’ll lead and inspire a high-performing team that supports our customers from sales through to site. You’ll ensure every interaction is delivered with speed, accuracy, and care—creating a seamless and memorable customer journey.

This role is all about people leadership, proactive behaviours, and operational excellence. You’ll drive team performance, manage workflow and workforce planning, and foster a culture of continuous improvement.

**What You’ll Do**
- Lead and support a customer-first culture across the Greenfields CX team
- Improve efficiency, effectiveness, and productivity through smart processes
- Identify and mitigate risks to ensure smooth customer journeys
- Drive positive behaviours and team engagement
- Assess, manage, and implement process improvements
- Identify and lead training and capability uplift opportunities
- Coach and support your team to grow and succeed
- Champion strategic initiatives that enhance customer experience

**What You’ll Bring**
- Proven people leadership experience, ideally in construction or customer service
- High emotional intelligence and self-awareness
- Strong communication and problem-solving skills
- Customer experience capability and workflow knowledge
- Strategic thinking and execution skills
- Flexibility, resilience, and a collaborative mindset
- Passion for people development and change leadership

**Why Join Us?**

You must have the right to live and work in Australia to apply.

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