Experience Manager
2 weeks ago
THE JOBSCOPE
- Lead, train, and motivate the team, including host/hostess, head hostess, assistant hostess, assistant experience manager, and support staff.
- Develop and implement training plans, creating schedules that consider peak hours and staffing needs.
- Organize and conduct staff meetings and training sessions.
- Interact with guests to address concerns and ensure satisfaction.
- Resolve customer complaints and operational challenges promptly.
- Coordinate with kitchen staff for smooth operations.
- Monitor bookings, table arrangements, and guest requests through all communication channels.
- Optimize seating and service flow with the team.
- Monitor inventory and minimize waste.
- Contribute ideas for upselling and communicate promotions.
- Coordinate special events and private bookings.
- Collaborate with other teams for seamless operations.
- Assist in other areas as needed for guest satisfaction.
- REQUIREMENTS
- Experience as an experience manager or similar role in hospitality.
- Strong leadership and interpersonal skills.
- Excellent communication and interpersonal skills.
- Organizational and multitasking abilities.
- Flexibility to work evenings, weekends, and holidays.
- Strong knowledge of food and beverage service in fine dining.
- Ability to handle stressful situations with calmness and professionalism.
- Possess physical strength and stamina, the ability to stand for extended periods without compromising performance.
- QUALIFICATIONS
High School or diploma; additional qualifications will be a plus
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