Trainee Operations

**Department**: Operations**
**Location**: B&H Sydney**
**Reports to**: Station Manager**
**Working Hours**: 38 hours per week, Monday to Friday, with occasional overtime as required**

**About the Role**

Join B&H Worldwide, the Best in Class Global Aerospace Logistics Company, as a Trainee Operations & Customer Service Coordinator. This entry-level role provides a fantastic opportunity to kickstart your career in logistics, supported by an award-winning team and industry-leading systems. Youll work closely with the Operations team to coordinate shipments from start to finish, ensuring exceptional customer service while gaining valuable experience in compliance, operations, and customer relations.

**Key Responsibilities**
- ** Compliance**

Ensure all export and import processes comply with Australian regulations, including security and safety standards.

Adhere to ISO 2015 QMS requirements, working accurately within Australian operating procedures and customs law.
- ** Operations**

Coordinate shipments per customer instructions, following customer SOPs and liaising with overseas offices and other B&H departments.

Respond promptly to customer inquiries and ensure shipments are recorded in the company system.

Assist with arranging On-Board Courier (OBC) shipments as needed.
- ** Profitability**

Verify correct costing is recorded for each file.

Escalate concerns to the Operations Manager or Account Customer Service Manager.
- ** Customer Focus**

Build and maintain strong customer relationships alongside internal teams.

Understand and meet individual customer needs and requirements.

**Personal Attributes**

This role requires excellent customer service skills, attention to detail, and a willingness to learn. You will bring enthusiasm, adaptability, and a drive to succeed in the logistics industry.

**Key Skills & Attributes**
- Ability to work proactively and use initiative.
- Strong written and verbal communication skills.
- Effective decision-making and problem-solving abilities.
- Proficiency in IT systems and tools.
- Excellent organizational and planning skills.

**Qualifications & Experience**
- Interest in or basic knowledge of Air Export processes (preferred but not essential).
- Proficiency in Word, PowerPoint, and Excel.
- Dangerous Goods awareness is an advantage.

**About Us**
At B&H Worldwide, we are committed to creating a rewarding, safe, and empowering environment for our team. Named the worlds Best in Class Global Aerospace Logistics Company by the Global Institute of Logistics, our mission is to support customers with dependable and innovative logistics solutions while fostering excellence and growth for our employees.

**This is your chance to build a career in aerospace logistics with a company that values passion, innovation, and high standards.