Post Sales Tech Support

4 days ago

Rosebery, Australia Ingram Micro Full time

**Description**
- 2 X Permanent Full Time Opportunities
- Hybrid Work Culture (2 days office,3 days home)
- Base yourself in Sydney

**We are Ingram Micro**:
It is no surprise that technology powers the planet. But what might surprise you is that Ingram Micro can reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

**What You’ll Do**:

- Handle support cases to ensure issues are recorded, tracked, resolved and follow-ups finished on time.
- Use fault isolation and root cause analysis skills to diagnose and solve complicated technical issues.
- Work to reproduce customer issues and qualify critical issues in a lab environment.
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
- Comply with the certification path and keep them updated.

**What You’ll Bring**

To be successful you will ideally have required knowledge of TCP/IP and OSI models.
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required.
- Knowledge of routing and switching is a must.
- Moderate experience with dynamic routing protocols is a plus.
- Experience with security protocols and technologies will be considered (IPSec, VPN, SSL, PKI).
- Prior experience in similar Technical Support Centers (Desirable one year)
- Excellent written and verbal communication skills.
- Desirable experience with any NGFW, such as Cisco, Checkpoint, Juniper, Fortinet Networks.
- Certifications (not required, but a plus):
CCNA R&S

CCNA Security

PCNSA

CompTIA Network+

**What’s On Offer**:
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

- Genuine Career Progression Pathways
- Training & Development Opportunities
- Flexible Working Environment
- Competitive Remuneration Package
- Staff Purchase Policy, Benefits Scheme & Birthday Leave
- Wellness programs
- Work from home allowance

LI-DL1
LI-Hybrid

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

**If this sounds like something you want to be a part of click “Apply”.**

**Let’s shape tomorrow.

  • Automotive Sales Specialist

    1 week ago

    Rosebery, Australia beBeeAmbassadorship Full time $100,000 - $125,000

    Job OpportunityWe are seeking a skilled automotive sales professional to represent and expand the Cadillac brand across Australia and New Zealand.You will play a pivotal role in implementing customer engagement strategies, guiding customers through their educational and purchasing journey, managing leads, and ensuring exceptional customer service.Our primary...

  • Sales Support Associate

    6 days ago

    Rosebery, Australia The Gezellig Room Full time

    **About the role**:Be a part of a growing small business working alongside interior designers and architects. Tasks will be wide a varied, including for example the provision of fabric samples and administrative tasks such as updating price lists, responding to customer enquiries and co-ordinating installations. As your technical knowledge grows, you will be...

  • Digi Tech Lead

    6 days ago

    Rosebery, Australia Ingram Micro Full time

    **About us**: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through...

  • Cadillac Sales Ambassador

    2 weeks ago

    Rosebery, Australia General Motors Full time

    Our newly established Cadillac Experience Centre based in the heart of Sydney Roseberry Precinct, has a unique opportunity for an experienced automotive sales consultant to join our team. As a Cadillac Sales Consultant/ Ambassador, you become an important part of the wider team at General Motors, playing a pivotal role in representing and expanding...

  • Cadillac Sales Ambassador

    2 weeks ago

    Rosebery, Australia General Motors of Canada Full time

    Job DescriptionOur newly established Cadillac Experience Centre based in the heart of Sydney Roseberry Precinct, has a unique opportunity for an experienced automotive sales consultant to join our team. As a Cadillac Sales Consultant/ Ambassador, you become an important part of the wider team at General Motors, playing a pivotal role in representing and...

  • Sales Ambassador

    2 weeks ago

    Rosebery, Australia beBeeAmbassador Full time $80,000 - $110,000

    Job OverviewWe are seeking a skilled sales professional to join our team as an Ambassador.Key Responsibilities:Develop and implement customer engagement strategies to drive sales growth.Provide expert product knowledge and advise customers on the features and benefits of our vehicles.Conduct vehicle demonstrations, including test drives, to showcase the...

  • Reception & Sales Assistant

    7 days ago

    Rosebery, Australia The Aussie Nature Full time

    We are looking for a reception sales assistant role at our Duty Free Store in the City and Health Supplement Warehouse in Rosebery. **Duties/Responsibilities** - Welcoming and greeting tourists into stores - Introduction and explanation of duty free shopping processes - Supporting sales teams in cashier and packing if required - Admin tasks supporting sales...

  • Luxury Sales Consultant

    2 weeks ago

    Rosebery, Australia Heritage Full time

    **Shifts to choose from Wednesday to Sunday **20-30 h per week Our top tier portrait studio is one of Sydney's leading luxury studio brands. Synonymous with quality, service and genuine feelings, the company is supported by a diverse offering of premium Australian produced finished art pieces. Whilst we are passionate about quality finished products, we are...

  • Consumer Sales Manager

    2 weeks ago

    Rosebery, Australia Ingram Micro Full time

    **About us**: **About the Rol**e** We’re looking for a results-driven National Sales Manager to join our Consumer Division based in Sydney. Working in close partnership with our existing National Sales Manager, you’ll play a key leadership role in shaping and executing the consumer sales strategy across a broad portfolio. This position is focused on...

  • Asg Sales Manager

    2 weeks ago

    Rosebery, Australia Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: About us: Ingram Micro is the business behind the world’s brands with the ability to reach nearly 90 per cent of the world’s population. Our reach, combined with our diverse solutions portfolio and ease of doing business with our digital experience...