Journey Specialist

1 week ago


Melbourne, Australia IAG New Zealand Full time

Create an impact as a **Journey Specialist - Digital Product Owner.**

Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

This is a full-time 24-month max term opportunity with hybrid working conditions and is open to any of our IAG office locations in Australia, with a preference for Melbourne.

Applications close Friday 28 June at 23.59 AEST.

**ABOUT YOU**

To be successful in this role, you’ll ideally meet the below criteria:

- 3+ years’ experience as an Agile Product Owner on customer facing digital products, preferably with experience in the insurance/financial services industry
- Relevant tertiary/ post-graduate qualifications including Business Management with in-depth industry experience, or lesser formal qualifications with more extensive workplace experience
- A current product owner certification, CSPO or equivalent
- Experience in digital only or technology-based companies
- Strong data focus and experience in data driven decision making

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience, and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Carers and parents' hub and support
- Grow your career through dynamic secondments.
- Access up to 50% off personal insurance, including home and motor insurance.
- Community volunteer days and team volunteer activities
- Grow your financial future with 13% superannuation as standard.

Learn more about who IAG is here



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