Technical Support Agent

2 weeks ago

Caringbah, Australia Easy Payroll Global & HR Full time

On behalf of our client, we are looking for a **Technical Support Agent. **We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers. With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

The daily duties and responsibilities include:

- Solve the challenges customers are facing as fast as possible.
- Efficiently identify the cause of any issues.
- Solution-minded; troubleshooting and resolving technical issues.
- Collaborative: cooperate with the onboarding and development teams to optimise the customer experience.
- You cooperate with the onboarding team, and development team to optimise the customer experience.

**Education** - Bachelor degree or higher qualification desirable. Industry experience may substitute.

**Experience & skills**
- You can speak English fluently.
- Minimum 1 year+ experience in a technical supporting role.
- You are able to deal with high volumes of questions coming from customers and partners.
- You are customer-oriented and keep calm under pressure.
- Independent, able to use initiative and know how to prioritise and problem solve.
- You are interested in the digital world (software/mobile) and have the ability to work cross-functionally demonstrable experience in tech support or customer care.
- This is not a remote role, you must be able to be on-site in our Sydney office (there will be some work from home flexibility).

**Salary**: Salary being offered is commensurate with qualifications and experience, with a range between $70,000-$100,000.

**Salary**: $70,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Caringbah NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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