Manager, Service Agreement Systems and Operations

5 days ago

Melbourne, Australia Department of Families, Fairness and Housing Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Families, Fairness and Housing

**Salary**: $129,379 - $173,138

Occupation: Community Services

Reference: VG/DFFH/COPL/376825

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

The Manager, Service Agreement Systems and Operations is responsible for ensuring all business systems for service agreement operations meet the requirements of the departments and stakeholders. The Manager drives innovative system solutions to increase efficiency and improve business outcomes, and to empower users to effectively manage and monitor service agreements. The Manager will play a key role in contributing to a strategic and integrated approach to service agreement policy development, documentation, management and monitoring.

**ACCOUNTABILITIES INCLUDE**
- Lead a team in the management of the service agreement system (SAMS2), its processes and ensure payments to funded agencies are processed as well as implement quality assurance processes and oversee agency staff access to the service agreement system and My Agency.
- Strategically review and implement business improvement approaches and projects to service agreement systems and processes.
- Design and develop the delivery of departmental objectives that impact significant localised service delivery and meet statewide departmental and government objectives and community expectations.

**Please open the position description to read more.**

**VACCINATION REQUIREMENTS POLICY**

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy** **(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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