Move Management Consultant

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide.
We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
We are now seeking applicants to join our Customer Experience Move Management team under the Allied Moving Services brand.
This role offers a hybrid work set up post probation - 2 days office / 3 days work from home. During probation more frequent attendance is expected at our Hume, ACT branch or Corporate office based in Dandenong South VIC.
Canberra applicants may be required to work in our clients office in Barton as requested and have the ability to obtain their NGV1 clearance if requested.
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
You want to learn more?
The Move Management Consultant is responsible for coordinating the E2E process of the household goods product both domestically and internationally in an efficient and timely manner for our clients across the AUNZ region.
A day in the life of a Move Management Consultant include but not limited too:

- The successful execution of the moving services component of corporate relocations including ancillary services
- Action customer needs within the household goods policy counselling
- Ensuring database accuracy and communication of Information to clients, vendors and colleagues
- Reconciling and authorising invoices & billing needs to guarantee up to date cost management for both client and business.

Who are we looking for?
The can do attitude of the Allied brand will come naturally to our applicants who show a real enthusiasm to support our customers and a desire to deliver a stress free moving experience. You are able to remain calm and focussed on your work at hand in high paced workdays with the maturity to fall back on process & procedure. The following skill set will set you up for success;
- Able to obtain NGV1 clearance
- Previous Mobility, Moving Services or similar industry experience is highly advantageous
- Previous experience handling corporate clients and relationship management is desirable however not essential
- Possess strong customer service and communication skills across multiple platforms
- Be a self-starter with initiative and have the drive to succeed
- Be highly organised with effective time management skills to manage multiple caseloads at a single time across a number of different clients
- Able to work independently as well as in a team environment
- Competent in Microsoft Office suite

If you believe this role is the next step in your career please submit your interest via the APPLY NOW function including a resume and cover letter for us to review.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful