Customer Service Officer

3 days ago

Robina, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Full-Time position based in our Robina Branch.

**Responsibilities**
- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Benefits**
- Up to 50 % discount on health cover, pet and travel insurance
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health and Wellbeing Initiatives
- Additional time off in the form of a "Family & Friends day"

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