Customer Service Officer

2 weeks ago

Robina, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Full-Time position based in our Robina Branch.

**Responsibilities**
- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Benefits**
- Up to 50 % discount on health cover, pet and travel insurance
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health and Wellbeing Initiatives
- Additional time off in the form of a "Family & Friends day"

  • Retail Customer Service Officer

    3 days ago

    Robina, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    5 days ago

    Robina, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Services Officer Big Four Bank

    7 days ago

    Robina, Australia TROOCOO Pty Ltd Full time

    Global company with ongoing support and training - Join our growing team in providing highest level of customer service - Modern offices based in Robina Gold Coast. Troocoo are excited to have partnered with our client and work with them on an exciting new project. Due to continued growth, our client is expanding their Robina Gold Coast office and looking...

  • Robina Town Centre

    2 weeks ago

    Robina, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Customer Service Operative - Casual** Join our Customer Service team at Robina Town Centre! We are currently recruiting for Customer Service Operatives to be based at Robina Town Centre on a Casual basis. At Trident, our Customer Service team at Robina Town Centre offers a team environment, where you are supported and encouraged to do your best every...

  • Customer Service Representative

    2 weeks ago

    Robina, Australia The Automotive Group Full time

    **Gold Coast location**: - **$32.00 per/h + comm.** - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representative

    1 week ago

    Robina, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Robina location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am to 12.00pm)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

  • Customer Service, Sales

    1 week ago

    Robina, Australia PTC - Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is phone accessories and express phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Business Services Officer

    4 days ago

    Robina, Australia Bond University Full time

    Full-time, Continuing Appointment _ - Reference number: 117549195 **About the position**: **As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's...

  • Assessment Officer

    1 week ago

    Robina, Australia Davidson Group Services Full time

    **About the Role**: Davidson is a preferred supplier for the Government sector and have strong partnerships within local, state and federal government. We are currently seeking experienced AO4 Assessment Officer to join a Large Department in the heart of the Gold Coast. The purpose of the Assessment Officer is to investigate, assess and determine matters...

  • Customer Sales

    2 days ago

    Robina, Australia Repco Full time

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment._ **Customer Sales & Service / Retail Assistant** **About the role**: **This Casual role requires WEEKEND availability & penalty rates will apply** At Repco we want to ensure that each customer has a great shopping experience...