Welcome Agent

**Job Number** 23107751

**Job Category** Administrative

**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Why Join W Melbourne?**
- Part Time and Full Time Opportunities
- Work for the Largest Hotel Network in the World
- Advance your Career Globally
- Join a Multi Award Winning Hotel with a Two Hatted Restaurant, Award Winning Event Spaces and Award Winning Bar Design
- Competitive Salary and Exclusive Staff Benefits and Global Marriott Discounts
- Birthday Leave - Day in Lieu for your Birthday

**About You**
- A passion to connect with our guests
- Experience with Opera
- An energy and spark for customer service and guest experience
- Ability to work overnight shifts

**About the Role**
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Print contingency lists to have a record of all guests in case of emergency.
- Sell a room/accommodation to guests without reservations based on availability.
- Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
- Complete the Room Rate Variance Report. Process all guest check-ins and assign room.
- Activate or reissue room keys using electronic key machine.
- Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

**Role Expectations**
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**HOTEL OVERVIEW**

W Melbourne with its rebellious Flinders Lane address takes its design cues from the streets of Australia's cultural capital, holding the back-lane entrance keys to what's new/next in the city CBD. Revealing a playground where the early risers to the late-night revellers can turn up the tracks. Extending the laneway culture in, 294 bold hotel rooms and suites peel back the layers and revel in the city's history.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.