Maintenance Supervisor

**Great benefits and remuneration - Base + superannuation & bonus**:

- **Work with industry-leading products and technology**:

- **Join a global organisation with a strong focus on training, safety and quality**

**At KONE, we bring buildings to life.**

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

**Our work will take you in different directions.**

We’re looking for a **Maintenance Supervisor **to join our Service team in **Adelaide S.A.**

In this position the Maintenance Supervisor leads the operational service delivery team, ensuring that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.

He/she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team Maintenance Supervisors ensure that repair and callout sales targets are achieved.

**What will you be doing?**
- Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively
- Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team)
- Accountable for customer retention by ensuring that service commitments are met and that promises to the customer are kept (together with the rest of KONE team)
- Accountable for the delivery of service according to the service contract commitments, the time limits, the KONE quality standards and the local regulations
- Ensures high quality of service through presence in the field, regular field audits and promoting a strong safety and quality culture
- Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting
- Through regular customer meetings, identify and promote repair sales leads, opportunities and open tenders

**What are we looking for?**
- Electrical trade qualifications, highly desirable
- Full drivers licence
- Strong commitment to safety in the workplace
- Ability to interact with customers and ensure positive impact
- High emotional intelligence

**There’s so much more to KONE than you may realise.**
- Enjoy career progression opportunities within a global organisation
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
- Grow with comprehensive learning and development programs covering a wide range of professional skills

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _