Head of Hotelling Services

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

Shape Exceptional Living Experiences — Lead Hospitality with Heart and Purpose.

Anglicare is seeking an inspiring and commercially savvy Head of Hotelling Services to lead our hospitality operations across residential care homes. In this impactful leadership role, you’ll oversee catering, cleaning, laundry, and concierge services—ensuring residents enjoy a warm, safe, and welcoming environment every day. You’ll drive operational excellence, lead high-performing teams, and champion person-centred service delivery while balancing quality, compliance, and cost-effectiveness.

Your opportunity- Operational Leadership: Oversee and optimise daily hotelling operations across all homes, ensuring efficiency, compliance, and a homelike atmosphere.- Team Culture & Development: Lead a high-performing team with clarity, compassion and purpose—upholding Anglicare’s mission and values in every interaction.- Strategic & Commercial Insight: Provide expert advice, deliver data-driven improvement plans, and develop business cases with clear ROI and service uplift.- Resident Experience: Champion person-centred care by enhancing comfort, safety, food quality and feedback engagement.- Financial & Compliance Oversight: Manage a $25M budget, support procurement excellence, and ensure adherence to regulations and best practice.- Embrace Anglicare’s values, acting with integrity, compassion, and excellence in everything you do.

About you

You’re a natural leader with a hospitality heart and commercial head. With senior experience in hotel, facilities, or residential services (ideally in aged care or health), you bring a deep understanding of operational excellence, team leadership, and service innovation. You’re someone who sees opportunity in challenges and always puts people first—residents and staff alike.- Compassionate and proactive leader with a background in hospitality- Strong customer-focused mindset with a commitment to resident satisfaction- Financially literate and commercially aware, balancing quality and cost- Excellent communication and negotiation skills across all levels- Skilled at problem-solving and confident in making sound decisions- Able to manage multiple priorities in fast-paced environments- Experienced in leading diverse teams across multiple service areas- Dedicated to high standards, quality outcomes, and continuous improvement- Solutions-focused approach to enhance service quality and operational success

Qualifications and Experience- Tertiary qualification in Hospitality Management, Business Administration, or a related discipline- Demonstrated leadership experience in hospitality management, ideally within residential aged care or a healthcare environment- In-depth understanding of health, safety, and hygiene regulations relevant to residential care settings- Solid working knowledge of legislative requirements governing hotel services in aged care, including evolving industry standards and compliance frameworks- Proven ability to operate within Work Health and Safety (WHS) legislation and promote a safe working environment- Current driver’s licence and flexibility to travel as required

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
- Flexible work options to get the most out of work and life- Increase your take-home pay with salary packaging- Ongoing professional development and leadership training to advance your career- Exclusive discounts to over 400 retailers- Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrou