Team Leader

Lead transformative change within the organisation by developing teams to have the right skills, culture and systems to support future needs.

You’ll thrive as you identify value-creation opportunities and collaborate with experts to shape WA’s water future.
- Permanent Opportunity based in Balcatta
- Leadership role in Meter Reading Operations
- $135,693 plus Super

**About the role**

Are you ready to make an impact? As a Team Leader - Meter Reading Management, you’ll take the helm of a dedicated team ensuring the seamless execution of Water Corporation’s Meter Reading Program across the Metro Area. This is your opportunity to:
**Lead with Purpose** - Oversee a high performing team responsible for meter reading operations and statewide administrative support.

**Champion Efficiency** - Drive customer-focused processes, ensuring accuracy, timeliness, and seamless service delivery.

**Enhance Innovation** - Identify and implement process improvements to optimise workflow and business performance.

**Foster a Winning Culture** - Develop and empower your team, crating a dynamic and results-driven environment.

**Make a Strategic Impact** - Align business plans with corporate objectives, contributing to the future of Water Corporation’s services.

Join us to lead change, inspire excellence, and shape the future of meter reading operations

**Who are we?**

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

**Real benefits that matter**
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

**What you can expect with this role**
- ** Enhance Customer Service Processes** - Drive optimisation of service delivery in alignment with the Water Corporation Accountabilities Framework to ensure efficiency and customer satisfaction.
- ** Lead with Safety and Strategy** - Take ownership of decisions with the broader organisation in mind, prioritising safety, performance, and operational excellence.
- ** Drive Business Improvement** - Develop and execute strategic business plans that enhance productivity, customer service, and align with corporate objectives.
- ** Empower & Develop Teams** - Lead, support, and deploy people effectively to strengthen business capabilities and foster high-performing teams.
- ** Cultivate a Positive Work Culture** - Build a constructive, collaborative environment that encourages individual and team development, driving business outcomes.
- ** Champion Continuous Improvement** - Identify process enhancements and innovation opportunities to refine operations and boost efficiency.

**Your skills and experience**

We’re looking for an experienced leader with a strong commercial mindset and a passion for customer service excellence.
- A tertiary qualification in business or a related discipline, plus substantial experience in a large, commercially focused organisation delivering and coordinating customer services.
- OR extensive experience in a customer focused role within a large commercial environment.
- Proven ability to lead, develop, and deploy teams to strengthen business capability.
- Experience in driving a high performance culture through effective team management and development.
- Considerable expertise in identifying and implementing business process improvements, enhancing operational efficiency, and leading change initiatives.
- Strong background in financial management, including budgeting and cost benefit analysis to optimise operations.
- Relevant experience in contract management, including specification development, oversight, and business reporting.

This role is ideal for a result-driven profession who thrives on strategic leadership, operational excellence, and continuous improvement.

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

**Applications close 6**th** June 2025**

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**_ We reserve the right to withdraw this ad