Customer Service

2 weeks ago

Pemulwuy, Australia Affordable Funding Pty Ltd Full time

**Customer Service / Broker Assistant **(car loans)
- Base Salary + Bonus Incentives
- Phone & Laptop Provided
- New Office (Western Sydney), Great Team Culture
- Training, Coaching & Ongoing Support

**ABOUT US**:
Affordable Funding Pty Ltd is an established, well-trusted, and fast growing Asset Finance Brokerage based in Sydney. For over 10 years, we've helped thousands of Australian consumers and businesses access fast and simple finance solutions.

With an extensive background in the motor trade & automotive dealerships, we’ve quickly become a fast-growing market leader Vehicle Finance & Car Loans.

With access to 55+ lenders, combined with our technology, experience and team, our product & service offering extends to all types of Asset Finance - Car Loans, Truck & Trailer Loans, Equipment & Machine Finance, Motorbike Loans, Boat & Leisure Loans, Commercial Finance, Personal Loans etc.

Our mission is to provide fast, simple, and affordable finance options to our customers, building and maintaining strong and trusted relationships. Affordable Funding are _#brokersforlife_.

**ABOUT THE ROLE**:
This is the perfect position if you thrive in a small, but fast-paced team, have a positive attitude and energetic personality, and you’re motivated to elevate and grow your career in finance.
- Support the customer & finance broker through the entire journey, from initial call through to settlement, communicating updates in line with process
- Providing a great customer experience, focusing on long term relationships and referral business, delivering positive outcomes for all customers
- Utilise and update CRM accordingly as part of customer loan process
- Participating & owning other general office duties/responsibilities (eg. managing office visitors, social media, events etc.)

**ABOUT YOU**:

- Strong customer service experience and skills
- Experience in finance/lending or automotive sales is a huge advantage
- Motivated & driven by personal and career growth
- Efficient computer skills and tech savvy, CRM experience
- Solution mindset, fast learner, proactive and autonomous
- Multi-tasker with the ability to handle diverse responsibilities, customers, and has strong time-management skills
- Savvy, bubbly, energetic, team player with a positive attitude

**OPPORTUNITY BENEFITS**:

- Base Salary (negotiable)
- Bonus Incentives $
- Phone & Laptop Provided
- Simple Process, Excellent CRM System
- Training, Coaching & Mentoring by Leadership Team
- Conveniently Located Office, Free Parking, Stocked Fridge, Massage Chair, Netflix, Xbox etc.
- Regular Team Outing & Industry Events
- Down to Earth, Fun and Supportive Team Culture

**Job Types**: Full-time, Part-time, Casual

**Salary**: $50,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus
- Christmas bonus
- Monthly bonus

**Experience**:

- Finance / Automotive: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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