Commercial Manager

**Commercial Manager**

LEGOLAND Discovery Centre Melbourne; Level 2 Chadstone Shopping Centre, 1341 Dandenong Road

Chadstone, VIC, 3148

Australia

Are you a born leader with a love of fun? Would you like to work for one of the leading global companies in visitor entertainment? Then we could have the job for you

We currently have a fantastic opportunity to join our team as a Commercial Manager at one of Australia’s most memorable attractions, LEGOLAND Discovery Centre Melbourne

**About the Role**

Reporting into the General Manager, the Commercial Manager is responsible for the day-today operations of both the Retail, and Food & Beverage teams. This includes ensuring the front-line team are adequately trained and operating with the highest level of Health and Safety standards and are delivering memorable experiences to our guests.

Further responsibilities include:

- Oversee the daily operations of the Retail, and Food & Beverage outlets
- Deliver high quality guest experiences in our commercial outlets through financial and non-financial KPIs
- Review and drive improvement in current retail and food offers to maximise profit
- General team management including rostering, recruitment, and employee performance
- Drive high level of engagement within your teams

**About You**

One of the most important things for us is a positive, can do attitude. This, along with a strong customer-focused background and previous supervisory experience in Retail and/or a Food & Beverage outlet is ideal.

Experience in maximising/increasing sales, and proven team success through management of direct reports will also be looked upon highly. With responsibility for the performance of both Commercial outlets, you will also have an understanding of Health & Safety and HR requirements.

In addition, you are calm and consistent under pressure, be adaptable and able to support others through periods of change and be innovative and positive with the ability to motivate others through strong leadership skills.

**About the Benefits**

The salary is competitive and other perks include:

- Corporate benefits including free access to all our attractions worldwide
- Birthday leave and 3 volunteer days to give back to a social cause you care about
- Global opportunities to develop and progress your skills and career
- 25% off LEGO products from the LEGOLAND Discovery Centre Store
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.