Card Fraud Investigator Financial Crime Risk

7 days ago

Sydney, Australia Bendigo & Adelaide Bank Full time

Closing date: 16 April

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**It starts here. With Bendigo Bankand you.**:
**Group Financial Crime Risk** helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

Known internally as **Card Protection Analyst**, the is responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.

The purpose of the role is to Monitor and Action fraud alerts and cards at risk to lower losses etc. You’ll also:

- Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.
- Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network.
- Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.

**The detail**

This role is 12 month fixed term, full-time position; Day shift is 8:30am - 5:00pm Monday to Friday.

**What you’ll bring to the role**:
To succeed in this role, it’s essential you bring:

- Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
- Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
- Proactive, positive attitude and someone who maintains composure under pressure
- Excellent oral and written communication skills
- Attention to detail
- Previous experience in a customer service focused role

**So, why work for us?**:
**Want career opportunity AND flexibility?**Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
- Health and wellbeing support, including discounted gym memberships, private health

**Still in two minds?**

**We’re making better, bigger. And we’ll get there with you.**:
Now’s the time to set your sights even higher - on the future you and the future career you deserve.

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