Area Manager

1 week ago

Perth, Australia OCS Services Full time

Competitive Salary
- Largest family-owned facilities management services company in the world
- Fantastic team

We are an international facilities services company looking for a Customer Service Manager in Perth/Regional Area.

As the
**Customer Service Manager**, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.

**Key responsibilities include**:

- Demonstrated ability to proactively build relationships with key stakeholders / clients, peers and colleagues.
- Experience in sales within the integrated services industry, with a focus on Cleaning and Maintenance.
- To lead the team and deliver exceptional customer service ensuring that a strategic, innovative, efficient, quality service is provided to all clients within the agreed budgetary guidelines.
- Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives
- Ensure profitable, efficient and safe operations
- Ensure provision of quality service delivery
- Retain existing business and assist in achieving relevant growth targets
- Explore and develop new service offerings
- Take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth
- Develop and execute operational strategies introducing policies and procedures when required
- Follow service innovations ensuring that all opportunities for serviceability &/or profitability are maximised
- Develop and manage a highly motivated and appropriately trained team of operational managers
- Take responsibility for implementing the Company Health & Safety Policy in relation to the staff and work areas for which they are responsible

**About you**:
This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will:

- Must be accredited with GMP cleaning
- Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
- Hold relevant industry qualifications and memberships but have experience of working across and delivering on multiple service streams.
- Have excellent communication and relationship building skills
- Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others

If you are interested, please submit your resume and a covering letter

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