Ndis Intake Officer

3 days ago

Southport, Australia Ability Action Australia Full time

**Company Description**
We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.

Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today. #AAA

We have an opportunity for an experienced person to join our team located in **Southport**. This role will see you working from the office.

**On a daily basis, you will**:

- Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.
- Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
- Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.
- Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
- Manage funding requests to ensure NDIS funds are available and used appropriately.
- Maintain accurate case management records, documenting all plans, progress, communications, and interactions.
- Understanding of person-centred practice, NDIS principles, and disability service standards, with experience in the NDIS and/or disability sector.
- Experience in intake, case management or similar client-facing roles.
- Strong customer engagement, communication, and negotiation skills, with a commitment to high-quality, tailored service.
- Ability to work independently, manage priorities, meet targets, and adapt to changing environments.
- Proficient in Microsoft Office and database systems, with the ability to work within prescribed systems and processes.
- Holds NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).

**Additional Information**
Ready to embark on an exciting journey with Ability Action Australia? We're eager to hear from you

Not ready to apply? You can click here to add me on LinkedIn or send me a message.

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

  • NDIS Support Worker

    1 week ago

    Southport, Australia Cality Care Full time $14,400 - $19,200 per year

    We are currently seeking a committed and reliable Casual support worker to assist clients based in the Gold Coast region with in Home care, Social support and Community Access. Proven experience with challenging behaviours, and working with clients who have complex mental health conditions/ PTSD is essential for this role.Minimum $35.50 per hour, penalty...

  • Residential Care Officer

    1 day ago

    Southport, Australia Client Centred Home Care Full time

    CCHC is not like other places you've worked. We are a rapidly growing organisation and we are doing extraordinary things for those living with a disability. We are committed to offering a friendly place to work and a genuine and supportive team environment. We want to provide a ‘life changing’ experience not only for the people we support but for all the...

  • V - Driver C Class (Pathways)

    1 week ago

    Southport, Australia Salvos Stores Australia Full time

    Start your mission volunteer experience with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is a Christian movement and one of...

  • Behaviour Support Practitioner

    1 week ago

    Southport, Australia Ability Action Australia Full time

    **Company Description** **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...

  • Registrar (Student Services Manager)

    1 week ago

    Southport, Australia New York Film Academy Australia Pty Ltd Full time

    New York Film Academy Australia (“NYFA Australia”) is seeking to appoint an experienced **Registrar** to manage the Student Services Department of its Visual & Performing Arts College. This important management role is responsible for registering and enrolling students, planning for and supervising all registration for classes and class schedules, as...

  • Junior Admin Assistant

    3 days ago

    Southport, Australia Russell HealthCare Full time

    **Company** This Position is for a growing NDIS provider, who specialise in the care of people with disability. You will join a team of compassionate, empathetic people who focus on the welfare of their community. They are driven to deliver the best service among the industry and thrive to be number one. Be a part of something more than day to day office...

  • Support Worker

    1 day ago

    Southport, Australia Primacy Care Australia Full time

    We are seeking an energetic, passionate and highly committed individual to support our participants in Chirnside Park. Support sessions may involve assistance with attending appointments, grocery shopping and general home activities. Support sessions will take place weekly on the following schedule: Monday from 8:00 am - 5:00 pm You must also have/be...

  • Outbound Sales

    1 day ago

    Southport, Queensland, Australia Aged Care Reviews Pty Ltd Full time $60,000 - $80,000 per year

    Care Assessment Officer (Customer Service Operators)$35.15 starting rate + Superannuation + Uncapped BonusesWe are looking for Casual/Part Time and Full Time Sale focused individuals to join our growing teamHelp families who are trying to navigate their way through the aged care and NDIS processBecome part of an innovative and fun environment within...

  • Community and Culture Leader

    1 week ago

    Southport, Australia Russell HealthCare Full time

    **Company** - **We challenge the way its always been done, to shape a better future!**_ Russell Healthcare is driven by dedication to the people we serve and an understanding of the importance of community in each of our lives. We try to walk in the shoes of the people we serve and the people we work with across the health care community. Our job is to...

  • Human Resources Advisor

    1 week ago

    Southport, Queensland, Australia Client centred home care Full time $60,000 - $90,000 per year

    HR Advisor (Full Time)We are seeking a proactive HR Advisor to join our Head Office team and play a key role in supporting our people and strengthening our workforce. Working predominantly within the NDIS space, this role is vital in ensuring our staff and management teams are well-supported to deliver outstanding, client-centred care.Candidates must hold a...