Housing Services Worker

**Overview**:
**Work type**:Part time

**Salary**:Salary not specified

**Grade**:As per award

**Occupation**: Community Services

**Location**: Mount Alexander

**Reference**: VG/1848464

Dhelkaya Health is a fresh approach to healthcare that is deeply human. Our name, 'Dhelkaya,' derived from Dja Dja Wurrung language, translates to 'being healthy’. It embodies our mission to foster health and wellbeing within our community.

Our deep understanding of local knowledge and community needs allows us to address the unique challenges faced by our diverse population. Our history is rich, but our commitment to innovation and evidence-based care ensures that we're constantly evolving to meet the changing needs of our community.

Dhelkaya Health’s main campuses are in Castlemaine and Maldon. We also run an Information Hub in central Castlemaine and the Tarrengower Health Service in Maldon. From these locations and across the community, we deliver personalised patient services, residential care, maternity services, NDIS, and community wellbeing services.

We value diversity and our staff are encouraged to draw from their identity and culture in being part of a workforce that is respectful, welcoming and inclusive.

Dhelkaya Health - Healthier Together.

**Position Title**:Housing Services Worker

**Classification**:Dependant on Qualifications & Experience**

**Salary per hour**:Dependant on Qualifications & Experience

**Employment Type**:Ongoing part-time 48 hours per fortnight

**Award**:Allied Health Professionals (Victorian Public Sector) (Single Interest Employers) Enterprise agreement 2021-2026

**Role description**

Using a strengths-based empowerment model, the core function of the Housing Services Worker is to provide quality case management, case coordination, crisis intervention and support and information to people at risk of homelessness or experiencing homelessness. You will:

- Utilise a range of crisis interventions and case management approaches to support people to access housing and address underlying issues that contribute to homelessness.
- Assist and engage with crisis homeless clientele such as rough sleepers and those requiring emergency accommodation.
- Provide effective ongoing case management by observing, assessing, formulating and reviewing case plans with individuals and families using the relevant client management resources and existing internal processes and procedures.
- Oversee the implementation of case plans and participate in regular case reviews and case conferences with other agencies as required.
- Provide resources to clients and vulnerable community members to achieve a maximum degree of independence and optimal mental, physical and social health and wellbeing.
- Develop and strengthen community partnerships and networks to improve the health and wellbeing of clients who are either homeless or at risk of becoming homeless.
- Respond to complex cases in a timely manner using professional judgment and initiative.
- Maintain client files in the relevant systems in accordance with principles of confidentiality and Specialist Homelessness Services.

**About you**

**Essential**
- A Social Work Degree or related qualification in Community Development.
- Previous experience working in welfare, community development or related areas.
- Demonstrated skills and experience in housing, family work, case management and cross-sectoral collaboration.

**Key Selection Criteria**
- Ability to demonstrate highly developed interpersonal and communication skills, including a collaborative and cooperative approach to relationship building with clients, colleagues and key stakeholders.
- Demonstrated knowledge of the principles of the social model of health.
- Ability to identify, respond to and engage with clients in crisis situations.
- Broad understanding of the impact of homelessness on individuals and families.
- Knowledge of appropriate services and supports available for clients experiencing homelessness.
- Knowledge and understanding of the principles of case management with an ability to assess, develop, implement, and manage a case plan according to client need.
- Demonstrated understanding of the causes of social marginalisation and an understanding of social justice principles.
- Well-developed conceptual and analytical skills, together with effective negotiation, interpersonal and communication skills including written and electronic mediums.
- Demonstrated capacity for innovation and flexibility and ability to assess and implement successful solutions.
- Demonstrated understanding of effective teamwork and well-developed time management and organisational skills.
- Ability to work under pressure and meet deadlines.
- Well-developed computer literacy and a knowledge of arange of IT programs.

**_ Please refer to the relevant attached position description and address the key selection criteria on your cover letter when applying._**

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**Culture and Benefits**

Dhelkaya Health