Community Service Worker

Job Category: Community Services and Development

Community Service Worker

Employment type: Casual

Salary: $49.31 - $52.81 per hour plus superannuation

Empowering women to transform their lives

Catherine House has supported women out of homelessness since 1988. We provide crisis, recovery and longer‑term accommodation, as well as outreach services and an integrated Women’s Centre that supports mental health, wellbeing, education, and community connection.

Our vision is a society where all women are safe, supported, and empowered to reach their full potential.

Join our team and be part of something truly life‑changing.

Why you will love working with us

At Catherine House, every role is deeply connected to purpose and impact. You’ll join a values‑led team where support, inclusion, and hope are at the heart of everything we do.

- Make meaningful impact – walk alongside women as they rebuild their lives

- Supportive, purpose‑led team – work in a collaborative, compassionate environment

- Wellbeing focus – access salary packaging and wellness benefits

- Career experience – develop advanced case management, trauma‑informed and community housing skills

- Professional growth – participate in reflective supervision, team learning, and ongoing development

Job Description

About the role

As a Community Service Worker, you will provide practical, emotional, and administrative support to women in our Supported Accommodation Service. This role is ideal for someone who thrives on variety, teamwork, and building capacity in others.

- Deliver client support, from crisis response to independent living skill‑building.

- Assist with daily household tasks, meal preparation, and housekeeping.

- Provide admin support including record keeping, handovers, and referrals.

- Contribute to a safe, respectful, and supportive environment for all clients.

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Desired Skills and Experience

About you

You will have:

- Experience working with women experiencing disadvantage, trauma, or mental health challenges.

- Strong interpersonal skills with a compassionate, non‑judgemental approach.

- Ability to manage competing priorities and remain calm under pressure.

- Willingness to complete training in Mental Health First Aid, Child Safe Environments, and Food Safety.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

- Putting people first – we listen, respect, and respond to our communities.

- Working together – collaboration helps us achieve better outcomes.

- Doing the right thing – we act with integrity and accountability.

- Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Catherine House

We are an inclusive and values‑led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now Applications close: 2 December 2025, unless a suitable candidate is identified earlier.

For further information, please contact Chelsea Isaacson, People & Culture Business Partner at chelsea.isaacson@hcau.org.au.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Catherine House’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance

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