Payments Disputes Advisor

2 weeks ago

Melbourne City Centre, Australia HAYS Full time

Fantastic opportunity to join a leading bank where you’ll be supported to succeed.

**Payments Disputes Advisor**

**Your new role**

Join the exciting world of NAB's Digital Dispute Team As part of the team you will provide excellent customer service to consumer and business customers where no day is the same

**Why NAB?**
- A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand
- Your ambition, flexibility, resilience, and ability to work collaboratively within diverse teams is paramount.

**Your Responsibilities will include**:

- Taking inbound calls from both consumer and merchant customers who dispute a payment.
- Making outbound calls to customers who have lodged a dispute online.
- Probing potential payment disputes and performing chargebacks where necessary
- Handling 15-20 calls per day
- Perform a range of routine administrative & back end processing activities
- Providing an excellent level of customer service

**What you will get in return**

**A fantastic opportunity to join a leading bank where you’ll be supported to succeed. You’ll enjoy extensive training and development, along with**:

- Working in NABs stylish Docklands office, conveniently situated behind Southern Cross station
- Hybrid model
- Joining a collaborative team who will share your wins and successes, together shaping the future of banking
- Access to NABs employee benefits Staff Club with fabulous rewards and discounts

**What you need to do now**

**LHS 297508**#2772989

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