Customer Service Representative

1 day ago

City of Bayside, Australia Commonwealth Bank Full time

**Thorough training program to kickstart your banking career**
- **Access to extensive employee benefits & discounts**
- **Be part of a collaborative and high-performing culture
**20 **hours per week**:

- Monday
- Friday: 12pm-4pm

**Do work **that **matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

**See yourself in our **team**

As the Customer Banking Specialist in our Elsternwick Branch you’ll:

- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Educate and demonstrate of our in-branch technology and digital banking options to customers
- Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

**We’re **interested in **hearing from **people who **have**
- Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in retail environment that’s busy and commercially driven
- A genuine interest in building a career with CommBank

**With us, **you’ll **help customers make informed financial decisions to achieve their goals.**

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Advertising End Date: 05/11/2024

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