Delivery Support Lead

Delivery Support Lead - In Home Care
- Career development opportunities
- Salary Packaging available - up to $18,500 per annum
- Flexible working options with working from home opportunities
- Supportive team environment
- Permanent Full-Time position

About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the role
- We are looking for an outstanding, customer-centric Delivery Support Lead to manage our “care force” of Personal Care Workers (PCW), Homecare Workers (HCW) spanning Northern Metro region of Melbourne.
Key accountabilities
- **Will include but not limited to**:
Induction of newly hired PCWs and HCWs
Supervision, support, mentoring and professional development of PCWs and HCWs
Coaching staff to high quality consumer care as per the individual consumer care plan
Clear and concise documentation of consumer outcomes
Ensure staff recognise changes in a consumer’s health status and report appropriately
Respond to service delivery issues and implement solutions to achieve the expected consumer outcomes
Compliance with organisation and regulatory requirements
Independently on board new Baptcare consumers
Workforce planning and development
Administration - maintain employee files, utilise risk-management systems, maintain databases etc
Key Selection Criteria
- Demonstrated experience in the supervision of staff within the Community Aged Care sector
Ability to achieve consumer focused outcomes
Demonstrated ability to improve staff performance through coaching & mentoring
Capacity to manage and escalate issues where risks are identified
Ability to continuously improve service quality and consumer experience
Essential
- Minimum Certificate III in any one of - Aged Care/Individual Support, Home and Community Care and Disability
Current equivalent Level II First Aid certificate
Own vehicle and current Australian Driver’s License
Satisfactory Police Check
Have or be willing to get an influenza vaccine
Have evidence of Covid-19 Vaccine double vaccination at a minimum
Desirable
- Registered Nurse, Endorsed Enrolled Nurse or Enrolled nurse
Medication endorsement
Experience in a similar role within the Community Aged Care sector
Experience in supervision of a mobile workforce
How to apply
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
Baptcare is a child safe organisation that is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. In accordance with Baptcare’s code of conduct, all Baptcare employees are committed to keeping children safe within the organisation and act in their best interests at all times.
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.