Service Delivery Team Leader

2 weeks ago

Perth, Australia KinCare Full time

**Job Description**:
**About the role**:
This role supports a team of dedicated and passionate employees who provide a wide range of in-home care services around Perth (with occasional regional travel). You will provide coaching, leadership, and direction to the team with the purpose of achieving exceptional customer service to our valued elderly customers. You will lead your team remotely and onsite working in a fast-paced, ever-changing environment.

You will ensure our employees are developed at all stages including recruitment, induction, buddy runs, and actively support safety and well-being initiatives.

You will mentor your team, drive positive change, ensure compliance and innovate to deliver exceptional outcomes for your team and our customers. You will have high-level interpersonal skills, with an ability to communicate across all levels both within KinCare and with external partners.

This role will require flexibility as you will work between our office in Northbridge and in the field with your team. You need to be prepared to travel from Joondalup to Mandurah. No two days are the same and this is a wonderful opportunity to be a frontline leader.

You'll have the support of your Service Delivery Manager, and work alongside a team of experienced Service Delivery Team Leaders, who will develop your skills through peer coaching.

**About you**:

- Leadership experience (of 25 people+) within the call centre, retail, hospitality, or similar industry.
- Previous experience within the Community/Aged Care industry would be great but not essential.
- Demonstrated experience with coaching and performance managing frontline teams.
- Previous recruitment experience desired but not essential
- Strong time management, prioritization and initiative are essential.
- Exceptional communication and time management skills with an ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.

**About KinCare**:
We have a 30+ year track record of supporting older Australians and people with a disability to live independently. We’re committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

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