Program Manager

**Who We Are**

Located in the picturesque hinterland of the Sunshine Coast, Palladium Private is a residential Mental Health and Addiction rehab delivering holistic, trauma informed programs for people experiencing a range of mental health conditions. Our passion is providing a high standard of service and expertise with dignity, non-judgement, and compassion.

In operation for more than 20 year, we have a deep connection to health, healing and our purpose. As a business that values compassion, connection and tranquility, we strive for all visitors to leave with a stronger sense of peace in their lives. Our team is passionate about providing personal and inclusive care to all, with excellence being a natural part of our fabric.

**The Role**

We’re searching for a skilled **Program Manager** who is ready to lead with empathy, vision, and purpose. In this vital position, you’ll work alongside our Clinical Director and closely with our Intake and Operational / Wellbeing Teams and lead a dedicated team of mental health professionals, including program facilitators, allied health experts, chefs, operational staff and support staff. You will play an essential role in designing and supporting care journeys that deliver real, lasting impact for our guests.

As the Program Manager, you’ll bring a high level of expertise in mental health and addiction care, guiding guests through their stay with personalised support, all while ensuring program delivery meets Palladium’s high standards. This is more than a job—it’s a chance to influence lives, contribute to a vibrant community, and lead a team in delivering exceptional, life-changing care.

**What You’ll Bring**

To succeed in this role, you will need:

- ** Certifications**: Cert 4 in Alcohol and Other Drugs (AOD) or Mental Health, Current CPR and First Aid certification, valid Driver’s License, and a current Police Check.
- ** Experience and Skills**: You’ve managed teams in mental health or addiction settings and can connect with people from all backgrounds. Strong organisational skills, crisis management experience, and an empathetic approach are essential.

**The Day-to-Day**

In this role, your typical day will include:

- Creating a warm, welcoming atmosphere for guests by providing support before they arrive and during their stay.
- Managing Palladium's Program to ensure smooth operations and effective guest engagement, and an excellent experience for our guests.
- Working closely with Palladium's Intake Team to ensure individualised programs suit each guest’s unique needs, setting clear goals for their journey.
- Leading, guiding, and inspiring your team to deliver exceptional care.
- Supporting guests in crisis, providing expert de-escalation, and fostering a safe, supportive environment.

**What We Offer**

At Palladium Private, you’re more than a team member—you’re part of a mission. We offer:

- ** A Supportive, Values-Driven Culture**: Work in a place that prioritises wellbeing, where your contributions are genuinely valued, and you’re empowered to make a difference.
- ** Great Employee Benefits**:Including option to purchase chef-prepared lunch for nominal fee, wellbeing allowances, and Professional Development opportunities.
- ** A Stunning, Tranquil Setting**: Leave behind the usual office environment to work surrounded by nature, helping create a serene, healing space for all who come here.

**How to Apply**

If this sounds like your next career move, we’d love to hear from you Please submit an up-to-date resume and a cover letter (one page) that shares why you’re excited about this role and how you can make an impact with Palladium Private.
- Palladium Private honours Aboriginal and Torres Strait Islander Elders past, present, and emerging. We acknowledge the stories, traditions, and cultures of Aboriginal and Torres Strait Islander peoples and commit to building a brighter future together._

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