Claims Care Lodgement Advisor

2 weeks ago

Sunshine Coast, Australia Youi Pty Ltd Full time

In Youi Claims Lodgements, we take pride in nurturing talent and fostering growth. Our belief in the potential of our team members runs deep, and we're thrilled to provide a platform for your ongoing success. As we push boundaries and innovate, we're on the lookout for exceptional individuals to join us in shaping a trailblazing future.

**The details**:

- Monday to Friday
- 9:00am - 2:00pm
- 25 hours per week

**Your Responsibilities**:

- Be the first point of contact for customers getting in touch with us after an insured event.
- Assist customers during their crucial moments by efficiently initiating their claims process.
- Find solutions that are a win-win for both our clients and Youi, effectively troubleshooting issues.
- Act as a direct link between customers and service providers.
- Consistently adhere to legal and corporate requirements.
- Use your strong customer service approach and excellent communication skills to create a positive and memorable claims experience for Youi's customers.

**What You'll Bring to the Role**:

- A strong track record in customer service and a genuine desire to assist customers when they're in need.
- Excellent communication skills to interact effectively with customers and service providers.
- Problem-solving ability to handle various scenarios and find solutions that benefit both clients and the company.
- Knowledge of relevant legislation and company policies to ensure compliance in all interactions.
- Quick thinking and adaptability to thrive in a fast-paced environment, especially during periods of high claims volume.
- Empathy and patience to provide emotional support and guidance to customers during stressful situations.
- Organizational skills to accurately and efficiently manage and document claim details.

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

**What We Offer**:

- Monday - Friday role, no weekends
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities - we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- Free use of Olympic size Pool and Gym
- End of Trip Facilities

**Why Youi?**

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals.

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.

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