Claims Care Catastrophe Advisor

1 week ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Responsibilities**:

- Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency.
- Communicate with customers in a compassionate and professional manner, providing support and guidance throughout the claims process.
- Investigate and assess the extent of damage, loss, or injury to determine coverage and liability.
- Collaborate with internal teams, adjusters, and external partners to facilitate the claims resolution process.
- Keep detailed records and documentation of claims activities and communications.
- Maintain up-to-date knowledge of insurance policies, regulations, and industry trends.
- Provide timely updates to customers on the status of their claims and answer any inquiries they may have.
- Ensure compliance with company policies, procedures, and ethical standards.

**A bit about you**:

- Exceptional verbal and written communication skills, with the ability to effectively present and articulate information
- Experience in administration, with high attention to detail
- Skilled at multitasking and thriving in high-pressure environments
- Strong problem-solving skills and sound decision-making capabilities
- Familiarity with case or portfolio management is a plus

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

**Why Youi?**

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our exceptional customer service, which is a result of the kinds of people we employ. We value great personalities - individuals who are not afraid to be themselves and who believe that hard work should be well rewarded. We have observed our entry-level advisors moving across various business departments, including Marketing, IT, Finance, and more. Everyone’s Youi journey is different; however, if you’re hungry, curious, and resilient, you can pave the way to success. Become a part of our success story today.

**What We Offer**:

- Permanent full-time position with a competitive salary
- Career progression opportunities - our philosophy is to promote from within
- Ongoing training opportunities
- Fun & high-performance culture with smart business casual dress & regular social events
- Loads of employee benefits through our award-winning Yourlife program

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