Client Service Officer

2 days ago

Albany Creek, Australia VetPartners Full time

**Brisbane Veterinary Specialist Centre, Albany Creek, Brisbane North**

**Fulltime Client Service Officer**

**About**BVSC**:
At BVSC we are dedicated to providing gold standard veterinary care and support to our clients and their beloved pets. We believe in fostering a warm and welcoming environment, where both our clients and team members feel valued and respected.
- Provide exceptional service by welcoming clients, answering queries, and managing appointments.
- Handle incoming phone calls, screen and direct calls, and take messages according to agreed protocols.
- Maintain effective communication with veterinary staff and clients.
- Perform invoicing, payment follow-ups, and insurance documentation.
- Manage client records and ensure accurate data entry into ezyVet software.
- Work closely with the Client Services Team to improve front-of-house operations and assist in training new team members.
- Uphold ethical standards and confidentiality in all interactions.
- Be familiar with veterinary/medical terminology and procedures.

**Requirements**:

- Minimum of 1 - year experience in a reception or client service role.
- Strong verbal and interpersonal communication skills, practical problem-solving abilities, and a compassionate attitude towards animals and their owners.
- Competence in MS Office and familiarity with veterinary practice management software (ezyVet preferred).
- Experience in a Veterinary or human healthcare setting is highly desirable.

**What We Offer**:

- A supportive and collaborative work environment
- Continuing education and opportunities for professional development
- Competitive salary and employee benefits package
- First class employee assistance Program - ASSURE
- A chance to make a meaningful difference in the lives of pets and their owners

If you are passionate about providing outstanding client service in a veterinary setting - join us at BVSC and be a part of a team that truly cares

or call (07) 3264 9400 for more information.

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