Analyst – Onsite Technical Support

We are seeking a talented individual to join our
Colleague Technology Support Services team
at
Marsh
. This role will be based in our
Sydney
office.

A unique opportunity exists for an
Analyst – Onsite Technical Support
to join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Onsite Technical Support Manager, you will be responsible for providing technical support, training, and guidance to colleagues in our offices. This position works closely with a broad range of internal stakeholders and other IT teams both locally and globally.

This position will suit a highly motivated and proactive individual with a passion for technology and providing excellent customer service and follow up to key stakeholders.

We will count on you to:

• Respond to requests within a timely manner with appropriate level of urgency, and follow up with colleagues on all issues
• Escalate and coordinate Service Desk requests to appropriate support groups
• Assist in the installation, training, maintenance, troubleshooting and repair of laptop technology hardware and software
• Assist in disconnecting, moving and reconnecting desktop/laptop technology hardware for single-user, multi-user and office moves
• Administer user accounts via Active Directory and other related tools
• Administration of local servers, switches
• Manage and maintain accurate inventory of local hardware assets
• Coordinate hardware and software requests, ordering items once approved and timely processing of invoices
• Ad hoc project work involving the application of systems analysis techniques, researching technology options and user consultation

What you need to have:

• Proven experience in a Global Service Desk environment or similar
• Experience with maintaining a network environment and working within a team to achieve timely completion of tasks
• Ability to communicate effectively to a diverse stakeholder group
• Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System
• Knowledge of standard PC software/applications: Microsoft 365, Teams, SharePoint, OneDrive, BitLocker, Auto Pilot)
• Understanding of Active Directory and Microsoft Exchange environments
• Solid understanding of remote connectivity solutions such as VPN, ZScaler, Citrix, VDI and wireless networking
• Experience with Mobile Device Management for iOS devices
• A bachelor's degree in information technology or related areas will be well regarded as will experience using the ITSM Service Now application.

What makes you stand out:

• Exceptional problem solving and analytical skills
• Windows 11 and Apple iOS experience
• High level of integrity in dealing with sensitive, confidential information
• Quick learner with ability to apply knowledge to different situations highly regarded

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_327343