Carer Recruitment Support Officer

Welcome to Creating Links careers portal, We look forward to receiving your application.

Our Story:
Creating Links is a leading not-for-profit multicultural community service provider, that is dedicated to delivering the highest quality of standards and service across South-West Sydney and the Greater Sydney region. Garnering a deep and rich history of more than 50 years, we understand the importance of culture and community. Today, we have grown to provide Disability services, Foster Care, Child & Family services, and Financial Wellbeing. We are committed to delivering a holistic person-centered approach combined with a strong passion and focus on providing quality support and service excellence.

Why You’ll Love Working With Us

Inclusive Culture – Work in a team that values diversity and genuine collaboration.

Salary Packaging – Maximise your take-home pay with generous salary packaging (up to $15,900 pa) and a $2,650 meals & entertainment card.

Grow Your Skills – Access internal and external training to support your professional development.

Wellbeing Support – Employee Assistance Program for you and your family.

Make an Impact – Be part of a trusted community organisation that listens, innovates, and strives for better outcomes every day.

Rewards Shopping Discount – perks on over 500 retailers, thousands saved every year.

Novated Lease – Novated Lease Tax Benefits

Job Description

In this role you will:

- Engage promptly and professionally with prospective foster carers, providing a welcoming and supportive first point of contact.
- Deliver clear, accurate, and timely information regarding the application and assessment process to ensure transparency and understanding.
- Maintain comprehensive and up-to-date records of enquiries, applications, and progression through the carer authorisation pipeline.
- Coordinate and guide prospective carers through each stage of the authorisation journey, from initial enquiry to approval.
- Support the Business Development Manager (BDM) in planning, coordinating, and delivering recruitment campaigns, initiatives, and promotional activities.
- Organise and schedule information sessions, interviews, training, and assessment activities in line with program requirements.
- Actively participate in community engagement initiatives, promoting foster care and strengthening awareness of the organisation’s programs and services.
- Collect, analyse, and maintain demographic data in accordance with agency requirements and funding body obligations.
- Maintain accurate, up-to-date, and compliant records across organisational databases and information management systems.
- Ensure all documentation is completed, obtained, and processed in line with relevant legislative, regulatory, and organisational requirements.
- Prepare and present comprehensive reports on activities, progress, and outcomes to support transparency and accountability.
- Remain current with sector trends, emerging challenges, and best-practice developments in foster care recruitment and community engagement to inform continuous improvement and maintain organisational competitiveness.
- Other duties specifiedin the PD

Desired Skills and Experience

What you bring to the role:

- Experience in community services, recruitment, customer service, or a related field.
- Strong communication and interpersonal skills with the ability to build rapport and engage effectively with diverse individuals.
- Event coordination and facilitation skills, including experience supporting or delivering information sessions, community engagement events, or promotional activities.
- Demonstrated organisational and administrative skills, including record-keeping and database management.
- Ability to manage multiple tasks and priorities within required timeframes.
- Knowledge of child protection, out-of-home care, or willingness to learn about the foster care sector.
- Commitment to child safety, confidentiality, and professional standards.
- Ability to work collaboratively within a multidisciplinary team, while also demonstrating initiative and independence when required.
- Ability to work flexible hours including evenings and some weekends.
- Proficiency in Microsoft Office Suite and database systems, with the ability to learn and apply new technology quickly.
- High level initiative and problem-solving skills.
- NSW Working with Children Check
- National Police History
- Work rights in Australia
- Tertiary qualifications in Community Services or related fields
- Fluency in a second language other than English.
- Experience working in Out of Home Care, particularly in case management, carer recruitment or support.

Ready to build safer, stronger, and more connected communities?

Bring your experience, your insight, and your commitment to the role where your work truly matters.
Applications are reviewed as received — so don’t wait

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