Customer Service

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Valiant Finance (not for Hatch)**

Hatch is supporting Valiant Finance to find a great Customer Service & Sales Representative - Work From Home to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Valiant Finance.

**About the role at Valiant Finance**

The New Business Advisor role is a fantastic opportunity with outstanding career development prospects where you will get the chance to make a visible impact on a rapidly scaling business. It is the first line of communication with potential clients where the core function of the role is to qualify them through targeted questions about their business and progress them through to one of our available Commercial Brokers.

After a detailed onboarding program you will have a sound knowledge of the 3 core offerings we provide for businesses; Working Capital, Asset and Commercial and Development lending. With this you will be confident when prospecting new Valiant customers who have enquired about our service.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Sales Team Enablement - Identify opportunities to enhance processes and resources that enable team performance and time spent with prospects or customers
- Outbound Prospecting - Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers
- Sales Pipeline Management - Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- Results orientation - Focuses on outcomes and the steps it takes to achieve them

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Valiant Finance.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Work Location: One location

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