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Manager, Merchant Strategy

2 weeks ago

Sydney, Australia DoorDash Australia Full time

**About the Team**:
DoorDash is looking for a Manager - Merchant Strategy & Operations to help define, build, and optimise the strategy and processes for restaurants across Australia & New Zealand. In this role, you'll work cross-functionally with our product, sales, operations, partner management, and analytics teams to help strengthen the merchant orgainsation in the region.

Restaurants are at the heart of our marketplace, and we aim to provide them with a best-in-class experience from onboarding to growth. As DoorDash continues to scale and expand its offerings, the merchant operations engine must grow in efficiency, precision, and adaptability.

**About the Role**:
As a Manager of Merchant Strategy & Operations, you will lead key initiatives that improve merchant performance and experience. This includes executing strategic projects, improving internal processes, supporting go-to-market efforts, and training and empowering your team. You'll play a critical role in driving operational metrics and supporting process enhancements from planning through to execution. This role will be 3 days in-office with 2 days remote.

**You're excited about this opportunity because you will**:

- Support Strategy Development - Contribute to defining and refining the strategy for merchant operations across Australia & New Zealand to improve delivery quality and the overall merchant experience.
- Execute Operational Improvements - Drive the implementation of best practices in merchant onboarding, activation, and engagement.
- Lead - Develop and coach your team through operational and strategic initiatives that align with the wider Merchant S&O team, and ANZ business.
- Cross-functional Collaboration - Work closely with product, operations, and partnerships teams in both ANZ and globally, to ensure a seamless merchant experience on the platform.
- Data Analysis & Insights - Build and interpret models and dashboards to evaluate the impact of operational initiatives on key metrics such as delivery speed and merchant retention.
- Pilot and Experiment - Run targeted tests with partner restaurants to improve service quality and uncover new opportunities to strengthen the delivery network.
- Support Team Coordination - Partner with internal stakeholders to support communication, coordination, and knowledge sharing within the ANZ Merchant Operations function.

**We're excited about you because**:

- 5 - 8 years of experience in consulting, strategy, operations, business development, or a related field.
- Proven ability to manage projects and drive cross-functional initiatives.
- Experience leading and managing teams
- Strong communication and stakeholder management skills.
- Proficiency in Excel; experience with SQL is a plus, but not required.

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**About DoorDash**:
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

**Our Commitment to Diversity and Inclusion**:
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.