Residential Services Manager

**What YOU do matters**
- Do YOU have a flair for Aged Care and a natural leadership ability? If so, join our Residential Services team at Benetas at
- ***
**The Views, Heidelberg**
**in a permanent role as a**
**Residential Services Manager**
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- You’ll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Support residents to live their best life and achieve their personal goals. You will lead care teams and provide expert clinical care and guidance. The Views provides exceptional accommodation for 103 residents across three floors. The amenities are complemented by an on-site cafe, beauty salon, training room, library/bar and reflections space. The home is supported by a comprehensive team of professionals in the areas of finance, quality, HR and sales/marketing.
- As an experienced Residential Services Manager, you will be responsible for the complete oversight of our residence and deliver high quality leadership and care to our clients. Your management and communication expertise will provide direction, guidance and support to your team.
- Reporting to the Regional Business Manager, your primary drivers of success include both strategic and operational leadership and an ability to engage and motivate others to deliver the best standard of care.

**Your day to day activities include**:

- Managing and leading a diverse team of employees and volunteers to provide an exemplary level of care and service to our residents
- Responding quickly and effectively to issues including Human Resource, client complaints and serious incidents
- Facilitating the implementation and effective use of quality and risk management information systems
- Ensuring employees are aware of their responsibilities around incident management and reporting, including compulsory reporting obligations
- Maintaining financial performance targets including occupancy levels, ACFI management and budget outcomes
- Implementing relevant legislative and policy changes and maintain appropriate aged care standards
- Fostering and developing effective relationships with residents, their families, staff and volunteers in support of the client goals of care

**To thrive in the role you will need**:

- Significant management experience in an aged or health care setting
- Experience working within the Aged Care legislative framework, including Compulsory Reporting requirements and the Aged Care Complaints Scheme or similar
- Experience working with the Aged Care Quality Standards and Accreditation Frameworks and requirements or similar
- Knowledge of the Aged Care Funding Instrument (ACFI), including its impact on business outcomes and a sound understanding of Occupational Health and Safety regulations
- A passion for providing high quality service and continuous improvement to achieve results
- Current registration as a Registered (Division 1) Nurse with AHPRA (highly regarded but not essential)
- Specialist knowledge or postgraduate qualifications in health management, business administration or similar (desirable)

**As a valued employee, your experience matters. Look forward to**:

- An innovative not-for-profit organisation focused on implementing leading-edge care models
- A varied role with excellent opportunities to grow your skills and career
- Ongoing leadership training and opportunities to contribute to strategic initiatives
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians to live their best life. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality and are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?