Technical Officer

2 weeks ago

Brisbane, Australia Education Full time

**About the Department**:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
**About the Role**:
The Customer Insights and Advice (CI&A) team in Education Systems Engagement provides evidence-based customer insights into decision making about digital technologies and supports IT and training services and events.The role is based at the Digital Futures Hub (DFH), Sippy Downs, Qld, and works as part of the Customer Insights and Advice (CI&A) team which is located in Brisbane. In this role you will:

- Provide technical support and resolve issues for training activities and events.
- Provide expert technical advice about IT used in schools.
- Provide technical advice and analysis on emerging technologies as they are used in schools, and in the investigation of IT problems in schools

**Responsibilities Include**:

- Providing technical expertise, support and event coordination at the DFH.
- Contribute technical expertise to investigations into emerging technologies and the development of innovative solutions for the use of IT in schools.
- Actively respond to requests for advice and support orally, online and in writing as appropriate.
- Actively participate in the business processes of the team including investigations, technical testing, research and prototyping.
- Other responsibilities outlined in the role description.

**About You**:

- You should have or be able rapidly to acquire sound technical and operational understanding of IT in schools, be able to analyse and resolve issues and undertake technical investigation of current and emerging technologies.
- Experience providing or leading IT support in a Qld state school setting would be well regarded.
- As the role is located separately from the rest of the team, you will need to be self-reliant, motivated and able to work with at-distance supervision.
- A deeper understanding of the enterprise context for IT.
- Skills in investigation and research including Human Centred Design.
- A rich network of professional colleagues, partners and stakeholders.

**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
- Attach a 2-page response to the How you will be assessed section of the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. #LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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