Service Desk Analyst
2 weeks ago
**The Opportunity**:
We currently have an exciting opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane for a 12 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests.
A full job description including a breakdown of responsibilities can be found attached to the role on our careers page /en/careers
- 2-3 years experience in a similar role analysing and troubleshooting IT incidents
- Intermediate to Advanced skills in Microsoft Office O365 & Windows 10 workstation
- Microsoft Active Directory Administration
- Knowledge of Microsoft Windows Server and Record management (Worksite/filesite) or similar
- Knowledge of remote working solutions, eg. VPNs and mobile technology
- Work in accordance to ITIL processes and procedures
- Excellent verbal and written communication skills
- Strong customer service focus
At Ashurst, you'll have the opportunity to work in an environment that encourages learning and excellence with a highly professional global team.
**COVID-19 policy**:
Ashurst prioritises the health, safety and wellbeing of its people and others who are involved in our business. Our COVID-19 policy requires people to have received a completed course of a recognised COVID-19 vaccine or obtain an approved exemption in order to attend Ashurst, client or supplier premises. Please ask us if you require more information about our COVID-19 policy.
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